Reviews for Baskin-Robbins in Olive Branch, MS
While I was at this store, one of the employees was eating directly from the ice cream containers. She was taking multiple bites... with the same spoon and eating from different containers. This is super gross, especially when this ice cream she has eaten fromis then served to customers. Read more
This was the worst service that I have ever experienced. The young lady that took my order was extremely rude. You would think... that someone buying $30 worth of ice cream would warrant some form of a smile. Nope! The irony of the entire situation was thatshe didn?t have time to be friendly to me and my daughter because she was too busy being recruited to another job by one of theother customers. I know her name, but I?m not gonna say it. I?ll let the owner know and see how he feels about it. Read more
I placed an order for a brownie ice cream cake on Thursday for my daughters birthday. I received a call on Friday afternoon... letting me know that their baker was not in town and couldn?t make our cake. Due to the inconvenience she offered to give me twosmaller size cakes to equal my original request. She said she would offer 50% off the second cake. I show up today to pick themup and I?m assuming was the owner said they don?t offer half off the cakes so it?s full price. What looked like her daughteragreed with me and said that the employee from yesterday did in fact offer the 50% off. She still didn?t care and charged mefull price for cakes I didn?t even want to begin with. The staff is definitely unprofessional and really need to look intocustomer service classes. If your employees promise something to customers, it?s your responsibility to honor that. As businessowners, you hire your staff and should trust their judgement. If that isn?t the case you should discuss with your employees butnever go back on what was promised to a customer! For sure my last time going to this location. Not once did the owner apologizefor any of it! No compassion whatsoever. Read more
Rude! I asked for lemon and was given vanilla ice cream. How do you not know your ice creams? You weren't even busy.
Pulled up at 8:47 on Tuesday evening. Watched a non employee walk to the door and lock it as we were getting out of our... vehicles. Big group, couple have been a big order. The employees began picking up all the ice cream tubs and intentionallyfailed to make eye contact while we knocked. The non-employee would look over and look back intentionally ignoring us. .. signclearly says closes at 10pm... I guess you close a business whenever you feel like it nowadays. I'll learn to keep lowering myexpectations, but I won't be back. Read more
Do not ever order a birthday cake from this location! I ordered a large sheet cake to feed 30 people, for which I paid $60. But... when a family member picked up the cake, she was given a tiny cake that probably would have fed 8-10 people at most. It took thestore over an hour to make the correct cake and it was very sloppy, melting, and looked nothing like the one pictured on thewebsite. I complained to the manager, but she was rude and refused to give any discount on the cake. I will never order anythingfrom them again. Read more
Store looks a little old and could probably use a good cleaning of the lobby but the ice cream was very good and me and my... friends enjoyed it. We tried lots of different flavors and enjoyed each of them would go back. Read more
Asked for a vanilla malt and the employee informed me, that they did not have vanilla.