Reviews for Cold Stone Creamery in Oklahoma City, OK
Ice cream is great. Some of the workers could use customer service skills. They did not want to help us at first then started... whispering whenever they had to help us. I come here once a month and this is the first time I have had rude service. Other thanthat it is always a welcoming place Read more
We came here early evening on a Friday in the middle of summer. The line was not too long, but it started getting crowded as we... were placing our orders. We spent over $40, including tips. Everyone in our party enjoyed their ice cream. You can choose yourown mixes, but there are preset item on the menu that you can choose as well, if you are unsure on what combination to get. Theonly downside on this place was that it was pretty small, thus very little space to sit. As the place gets more crowded, lots ofthe table were taken. I would definitely come back in the future. You can never go wrong with Cold Stone! Read more
Tons of flies and poor, discourteous service, that about sums it up. Workers struggle to understand basic orders and requests,... including ringing up a simple transaction. There are also a disgusting number of flies inside, which makes it prettyunappetizing. Sad because cold stone can be so good if managed by competent leadership, which is clearly lacking at thislocation. Read more
Ice cream was gross and the entire store smelled like spoiled milk. The whole place was sticky and dirty. Probably due to poor... staffing due to an unappealing job. Also the ice cream was melting but also tasted like freezer burn. Completely overpriced. Read more
Ice Cream was great, but I worry for the safety of the employees. They seem overworked and understaffed. I feel this is the case... because for the hour I was there, they never had the opportunity to clean the dining room tables or the floor behind thecounter. I asked if the floor was slippery because they all seemed to be shuffling their feet in an effort to not slip and fall. Read more
Good... when they have what u order, if they are out of it let it be known, not after it's paid for online and have to figure... out how to get a refund. So irritating to be on this site for something as simple as putting "unavailable" on what you are outof. Lucky I gave it 2 stars. Just a straight up pain for expensive ice cream, which I didn't mind paying. Not again. Read more
My daughter placed an online order for a cake and two pints of of ice cream. The order was placed three days in advance for a... noon pickup on a Wednesday. When I arrived at the store just after 12:00 I was told the cake and ice cream was not ready and itwould be done in a few minutes. So I sat down and waited. A little over half an hour later some people came in wanting to orderice cream and when the girl came out to help them I ask how longer and she told me it was almost finished and got ready to helpthe other people who had just walked in at which point I told her she needed to finish my order (which had already been paidfor) before helping other customers? at that point she rolled her eyes at me and went back in the back to work on finishing myorder. After about another 15-20 minutes she finally finished our order (which she gave me in a closed box without showing me).I asked her why our order wasn?t ready when I arrived at the scheduled pickup time and I had to wait almost an hour (making melate). She told me It was because they had a large amount of cake orders for pick up at the same time?. I?m fairly sure that wasa lie since it was noon on Wednesday (noon is when they open)? not exactly a busy party time, not to mention not one singleother person came in during that hour to pick up a cake. Then when I went out I checked the cake to find the worst decoratedcake I have ever seen and the ice cream of the cake melting (probably because it had been sitting out for so long). This girlquite clearly had virtually no experience at cake making and decorating and should not have been left there alone to do thework. There should have been a manager or Franchise owner there helping to get the cake orders done. Read more
My boyfriend and I decided to order some late night ice cream from here through Doordash last night. Got delivered here fine and... looked/tasted wonderful, but the problem I have is that they gave us the wrong sizes. We ordered the medium size, but were giventhe small size. Which wouldn't have been AS upsetting had it seemed to have not been realized while at the store. My boyfriend'sice cream was the small size, but they had put the medium cup over it to cover their mistake. I only give 2 stars because theice cream was delicious. Read more