Reviews for Jimmy John's in Ogden, UT
GF got moldy bread not the first time at this location the food was bad wont be back
Got an online delivery order and it?s been almost 2 hours and it still hasn?t been delivered and it?s been 1 hour since it said... out for delivery?..get better staff or management please ???? Read more
Ordered online. Arrived 30 minutes after i placed order and it was not on the online order stand. I continually checked my app... to see if my order was ready. Finally after sitting inside waiting for my order watching the workers yelling and rough housing ifinally asked to get not order delivered since i was on work break. They had my order behind the counter and my app still showedthat my order was not ready after i finally received my order. Very disappointed with my experience here. Read more
They were super slow and we're making sandwiches for customers that weren't even there. No customer service. Customers in the... store should take precedence over a call in order. Read more
Friendly service. Food was as expected. Cleanliness was fair to poor. Bathrooms was very dirty and it was easy to determine that... it hasn't been cleaned in a long time. Read more
Okay, I don't think I've ever left a one star review. Unfortunately, I placed an order for pickup, the store hours said they... were open until 7pm. An hour or so before I went to pick up my order and they were closed. I'm a pretty busy person, so it tookme several days to get ahold of them, over and over the staff told me there was no manager to talk to. Eventually, I spoke tosomeone who said the managers name was Owen and he would be on shift on a certain date. I called and they said there was nomanager, but the manager would call me back. Several calls and months later, I finally got ahold of a manager who told me "Owen"was never a manager, and they could see my order but couldn't do anything about it. I asked for either the food or a refund, theperson stated they couldn't do anything... So I asked for their supervisor, the district supervisor, guy doesn't answer my callbut texts me back and says there was never a manager names Owen... Wouldn't comp me or refund my money, a couple of callslater, a staff member told me that Owen was in fact a manager, but either stepped down or was demoted. TL;DR. TERRIBLE CUSTOMERSERVICE! Read more
They completely forgot my order!!! We ordered two sandwiches and only got half our order. I called the store and was told they... KNEW there was an issue with the printer but DID NOT double check the print out! The response I got was they would make theorder as soon as possible and send it out. No apology, no offer of compensation or coupons for my inconvenience. NEVER ORDERINGDELIVERY FROM HERE AGAIN!!!!!! Read more
We ordered delivery and it was delivered to the wrong building. When I asked which door it was left at they said the front door.... I asked if it was dropped of at the right building and they didn't respond. We had to go hunt down our food because they didn'teven tell us where it was dropped off. When we finally got the food the order was wrong. One of us had gotten a lettuce wrapwhen it wasn't supposed to be and the other got mayo on it when they asked for no mayo. They get really sick from it and therewas a ton of mayo on both side of the sandwich. When I called the store to see if we could get the right food they just saidthey "didnt put any mayo on it" and"we just closed so what do you us to do about it" and never fixed our order. Read more