Reviews for Cold Stone Creamery in Ogden, UT
This was my first time here. I understand most people have been before, so the staff isn't use to telling someone the way to do... things. I informed them I'd never been here, asked if people usually get one flavor of ice cream or two. I really wanted someinformation but I had to pry all of the information out. I don't know what to do or what to ask, since I'm new, would have beennice if employees could give a little guidance about what the procedure is. Am I supposed to get 1 topping 2 toppings, 3toppings? Should I add liquid topping before you smashed it up or does that go on top normally? I know it's weird that I'venever been here, but there are people like me who haven't. I'm not sure about going back, the ice cream was good but it couldhave been better, maybe its because I didn't have them do the right ingredients. Read more
Ice cream was good, but man, having one employee on a Saturday evening is a bad idea. Our wait was really bad.
My entire family came in yesterday afternoon, and received some of the best customer service we've ever had. There was two girls... working at the time, and because one of of them was busy helping another person, the other served our entire family by herself!She was a rockstar! (We think her name was Layla?) She was VERY quick and efficient, was kind and patient with all of my kids,and made all of our ice-creams beautifully! She asked about our day, what we were doing in Utah, and even gave us somesuggestions of other restaurants to hit in the area! And then when my mother spilled some of her ice-cream all over herself andthe floor, she dropped everything and mopped it up and got her a clean damp towel to clean herself with. When she overheard oneof my kids say they were thirsty, she came right out and just gave him an ice water! We weren't able to give the tip we would'veliked to yesterday, but we will DEFINITELY be back to this location. Way to go Coldstone! Read more
Waited about 15 minutes for my blueberry milkshake. When it arrived, it was GREEN, not remotely blue. Was told, "that's how it's... supposed to look. Whipped cream was deflated, end of can whipped cream. Had to talk to them for a bit to even get the correctmilkshake re-ordered. Waited another 10-15 minutes for it. When I finally got it, it was poorly mixed, with thick in some areasand runny in others. Worst Cold Stone location we've ever been to. UPDATE: Response to management - It was not today. It wasyesterday. And yes, I am sure this happened. Kind of an odd story to fabricate. Read more
Great experience! They were quick, efficient, and kind. Definitely would come back again. The only con was that it seemed a... little pricey. Read more
Love coldstone. What I don?t love is one employee who doesn?t care about their work. The one on the right was supposed to look... similar to the other-> appetizing. This guy decided to mash it into a mushy sloppy mess. The girl employee who made the otherclearly takes pride in her work and it looks great and tastes fantastic. I wish I caught her name because she deserves the tiptonight. Read more
It's great to see little business flourishing. The staff was super friendly to my five kids and I when we went to get a special... treat. They all love that the young lady that helped us toss the ice cream in the air and 'magically' caught it in the cup. Read more
Icecream was good as expected, the tables were a bit gross and garbage was super full. But they have a wide variety of... deliciousness. Read more