Reviews for Pizza Hut in Odessa, TX
Called ahead, talked with someone named Carlos. Got to the restaurant and waited for the pickup. I walked inside and I asked for... my pickup order. I found no one named Carlos was there. Turns out it was a call center that answered my call. The in-storecustomer service was great, but for real screw your call center. I'll update this review when I hear any sort of feedback aboutthis call center situation being remedied. We waited 30 minutes for no reason. I added a star for the awesome in storeemployees, they're the real MVPs. My rating is in no way negatively affected by their actions. Read more
This was the most disgusting place every! Employees do not wash hands. I ordered my pizza the 1 person mopping stops wipes his... face then grabs the tray to make my pizza I stopped him and asked him to wash his hands. Absolutely Disgusting! Read more
Tonight I ordered and had the same horrible experience everyone else has had. After reading all of those reviews it?s obvious... not even the manager cares what happens. Regardless of whether they like their job or not I want my money back bc I didn?t spend$50 for disappointment. Edit: I?d like to add. These people just figured out how to get paid with out doing anything. Thisplace might as well be shut down. Read more
Delivery is ALWAYS late, the customer service is horrible, used to enjoy pizza from pizza hut but this location sucks. I moved... to this side of town ordered a pizza and it didn't arrive until 3 hours later... i called twice only to be told it will be 30-46min later BOTH TIMES. you lost me as a customer Read more
8 minutes. That?s how far I live from this Pizza Hut. My pizza has been out for delivery for over 40 freaking minutes! I will... not be ordering from Pizza Hut again. This is absolutely ridiculous. I can?t even reach anyone on the phone. I?ve been tryingfor 15 minutes now. Read more
Got my and it looked like it was dropped and all the pizza was thrown back into the box. I will never order from here again.
2 hours later and still not delivered. I called only to be told that after your 2 hour wait itll probably be about a other 1... hour before you get it. So the approximate delivery time of 45 mins really means 3 hours. Let me tell the family that instead ofgetting dinner like we planned somewhere else because pizza would be more convenient and a better option was a BIG mistake. Whatlack of respect your staff has when I call to express the reason for delay and all they respond is with a sarcastic well whatcan we do all we have is 2 drivers. Could you at least send an email or courtesy text saying theres a delay. I wouldn't recomendyou to anyone. Update: Decided to just go pick up the pizza myself so get charged full price for a pizza that's cold and dry. Ohand the wings aren't ready yet perfect. 10 more mins of letting the pizza that's been sitting outside of a heating rack thewhole time continue to get cold. Great Job People Read more
There's a big manager lady that will just stare down the cashier. It's Pizza Hut, chill. Other than that, my food comes out as... expected. It smells really old in there. Read more