Reviews for Zaxby's Chicken Fingers & Buffalo Wings in Ocala, FL

I walked in with my other half to order some food and they were all casually joking which is fine so I began to order my food... and I heard the lady who was taking drive through orders call someone stupid infront of customers. The food was great but it wasvery pleasant for customer service when there's customers in the store and they're playing around talking about people afterthey take a order. Not to mention the lady wrote my name wrong. Read more

Came inside placed order got home order was incorrect called and got no answer. Called back next morning spoke with GM albrey... and to no avail nothing was done .. no replacement or nothing I have the receipt and everything very unprofessional managementat this establishment Read more

Ordered the club sandwich my brother ordered the same thing his had all this yummy bacon on it I had what I would call a bacon... bit it was one tiny piece I was very disappointed since I love zaxbys never been disappointed until this visit. Read more

Food was okay but the problem was 4 teenagers running around swearing non stop jumping on each other no moral respect. The... management needs to not allow this to happen and kick people out who cannot sit down and eat their food without causing ascene... Read more

This is a common place for me to grab lunch. The orders are almost always spot on, aside from an incorrect sauce here or there.... I order and pay through the app so it?s an easy pick-up. Read more

Ordered my food paid with my card the manager Bella and Jackeline came to the register saying my payment didn?t go through. I... showed them in my bank account app that they?ve taken the payment out. It was showing the charge and date of the charge, theygave me food and said for me to pay again that it was a ghost charge showing in my bank account. I did not want to pay for thefood twice they called the district manager Erin Velez to have the district manager tell me that I needed to pay twice for myfood. The manager Bella took the food from me in front of many customers and told me that if I wanted my meal I would have topay again for my meal. They payment processed they took the money from my account and I never ate my meal. Bella and Jackelinehumiliated me in front of many customer after I showed them the payment was taken from my bank account, they kept repeatingthemselves that I needed to pay twice for my meal and that I would get a refunded the next day for one of the payments. Theylost a customer and they lost my son who was going to start working there over a meal that was proven they took the payment Read more

I went for dinner, ordered a 5 fingers plate. The chicken tasted like sausage, very weird. I asked my friend to taste it to make... sure it wasnt just me. Something wasnt right. I went to the counter and asked if they maybe they fried different foods in thesame grease or had something with the chicken style change. They replied NO. They asked did I want it replaced to I asked themcould I taste the boneless wings to make sure it didnt taste the same. It seemed ok, so I agreed to receive an order of those,plain with sauce on side. I heard the guy tell the people that in the back. So i gave them my weird tasting plate and waited.They gave me teriyaki covered boneless wings without the sides. So asked for the sides, one worker was getting them when themanager comes back to the counter and refuses it. Per policy to replace the nasty chicken. So I placed it all on the counter andasked for my money back which they wanted to only pay back a portion of it because of an additional drink that was sitting onthe counter full. So I left. Very unsatisfied. That is the last 15.57 you rip off from me. Customer service from the managerwas not professional at all. Ended up at Hungary Howies who provided a coupon and lowered my dinner cost with a larger pizzathan I was looking to order and tasted just like a pizza! Very nice and courteous service. I dont normally complain or leavereviews like this but if there is something wrong with the chicken people need to be aware. And when paying for a meal we shouldget what we orderded. Read more

Normally love Zaxbys. Came by here on a Friday and they were quite simply rude in the drive thru. They were out of many things... like tea and fruit punch. We were told it would be 15-20 minutes for wings. There was one car ahead of us. After a longer waitthey finally brought us our food and nearly threw it at us, without out even a sorry for your wait. Will not be going back. Alsodid not bring condiments or napkins. So sad to see. Read more