Reviews for Sonic Drive-In in Oakwood, GA
Absolutely awful experience, I normally love sonic but the workers here made this experience horrible. First they didn't answer... us at the drive thru and the only stalls open were out of order they finally answered us when we pulled up to the window only totell us to pay for our order, you know; the one we didn't place. They were extremely confused even after we explained thesituation so they told us to order online which we did, went through the whole 9 yards of getting the app, making an account,put our order through and about 10 minutes later even though we already paid it just got dropped so I had to walk up to thewindow and explain all of this only to be rudely told I'm at fault for not finding the still working stall and ordering throughthat, despite apparently having made our food I had two employees arguing with me about how this was all my fault even though Ihad done nothing but follow their instructions that continued to change every time I pointed out a problem and then they had thenerve to get offended when I had simply asked for the food I had paid for. The worst part is that the food was sloppily throwntogether and genuinely the worst sonic I've ever had. Tl;Dr I like Sonic but this location in specific is nothing short ofunprofessional, rude, and sloppy. I will avoid it like the plague and I recommend you do the same. Read more
I used to love this place, sad to see that it?s gone down hill very quickly. After placing an online order and waiting almost... 20min after placing our order (which I was fine with, I understand short staffing is a regular thing nowadays) when we finallygot our food it was barely warm, as if it was sitting out since the moment I submitted my order. But the worst part? Both meand my partner got sandwiches with bacon on them. After the first few bites when we got into the bacon it tasted AWFUL. As in acouple days past the expiration date and left out for a couple days on top of that. I used to love sonic but sadly won?t bereturning to this location ever again. Read more
Very disappointed with this Sonic. Went on a Saturday night to get ice cream and the girl told me nobody can get ice cream there... after 9pm. I asked her if the machine was tore up and she said no that they shut it off at 9pm so they can clean. That was 3hours before closing time tonight. That?s ridiculous. I think they are just doing this so they can leave early. Other placesclean at closing time and after closing. Next time I?ll just go to Dairy Queen.You can get ice cream there until closing time. Read more
Waited at a stall for 5 minutes just to be told it was drive thru only despite cars being in the bays and no signage anywhere.... Ordered through the app and had trouble picking it up, so I went through the drive thru. Before I even said anything, I was toldthey were "unable to do ice cream at the moment." I had already ordered a slush float on the app, so I was worried it would notget made and I would have to order something else at the window. When I got to the window, I was given, to my surprise, theslush float that I ordered (slush with ICE CREAM on top) even though the ice cream machine was "not working". I did not mentionanything to the red haired man with braces, but it sure seemed like he only said they couldn't do ice cream because they didn'twant to, not because of any real mechanical issues. It's not even like they were entirely busy. It was 9pm on a Wednesday nightand there were 4 cars in line. I can't imagine how many people have come to this Sonic and not ordered anything because the icecream was supposedly "down" even though employees just didn't want to make it. It's really quite unacceptable that employees areallowed to lie straight to customers' faces all because they don't feel like making ice cream. Read more
We are very disappointed with this Sonic. The last 2 nights we were there we couldn?t get the Grilled Cheese Burger because they... said they were cleaning the grill. The first night it was an hour before closing and tonight was 2 hours before closing. Ithought they were supposed to wait until closing time to clean the grill. We also were told we couldn?t get any ice cream.Wedon?t know why we couldn?t get it. We couldn?t get but 2 sweet teas and we wanted 3. They said they didn?t have enough for 3. Wewaited in line 30 minutes and couldn?t get anything we wanted. It looks to us like they need some adult supervision. We askedthe guy that said he was the manager if we could get the slushy float with whipped cream instead of ice cream since we were toldthey didn?t have ice cream. He said no we couldn?t do that. This is ridiculous. If we can?t get what?s on the menu we will justgo somewhere else. Read more
Went tonight for dinner. I worked at a Sonic when I was in my teens so I'm familiar with the menu and preparation. None of my... food tasted fresh, the bacon on my burger was old and there was tons of small pieces which means it was the leftovers in thewarning tray, the patty on my burger was also not fresh and dry, tasted as it was from a warming tray. There's a handwrittensign on the order window apologizing for the delay in service because of a broken A/C unit so I understand waiting but someoneneeds to fix the unit so these kids can give it quality food. Not impressed at all with the food but the kid at the window wasnice. Read more
I'm giving it a 4 star simply because Edwin tried to fix the problem and the food was hot and good. I arrived at Sonic at 12:04... on a Sunday and it was a little busy in the drive thru so I pulled into a stall. I ordered pretty quickly the girl on thespeaker was very friendly also. I paid with my card and all seemed fine. I waited about 10 minutes before I pushed the button tosee why it was taking a while. When I pushed the button before they could answer Edwin had delivered another order and saw menot looking to happy so he stopped to see if I needed something. He apologized a few times went to get my food. He was the onlyone I saw out running around and you could tell he was really trying to fix whatever was going on inside. When my food didarrive it was hot and fresh and Edwin delivered it and apologized again. I am ok with places sometimes taking some time and Ieven understand sometimes don't go as planned. I was happy in the end with the food and service. If it hadn't have taken so longit would have actually been 5 stars because it was a clean place on the outside, service was pretty good once they realizedsomething was wrong and food like I said was hot and fresh, probably hotter and better than most of the sonics in the past thatI have eaten at. Yes I ate some before taking the picture. I was hungry Read more
My wife and I went to this Sonic sometime around 9:30pm Wednesday evening. She ordered a chicken sandwich and we both got a... milkshake a piece. The milkshakes appeared to be nothing more then whip cream with a cherry on top and the chicken sandwich, Iswear she pulled the so called chicken off the bread it couldn't have been more then an 1/8 of an inch thick mostly batter atbest, barely covered the bread!!! If I hadn't been in such a hurry and drove home to eat. I would've demanded my money back.That was the worst excuse for a meal that I have ever seen. If you want chicken do yourself a big favor go next door toChick-fil-a you'll be glad you did... We'll never go back to this sorry excuse for a restaurant Read more