Reviews for Baskin-Robbins in Oak Ridge, TN
I made an order for a cake on March 2022, and I had the worst customer service from the general manager who called me at home... yelling at me. She was complaining about an order that I made online and yelling why the order couldn?t be done by Monday 11:00am when I made the order on Saturday afternoon. When I ask politely to not raise her voice to me because I was not her employeeshe stated that she was the general manager. That she was the only employee at the store and she asked me (still raising hervoice in an aggressive attitude), offering me multiple pickup times options. By this time I was so irritated that I hang up thephone, not before telling her that I would let her supervisor know about this behavior. If the general manager of a businessthat I own is capable of such behavior, I can?t fathom what kind of culture or work environment this place has I just know thatshe messed up with the wrong customer. That?s when and I hang up the phone. This is the worst service I have ever receivedfrom any retail place ever. Baskin Robbins franchise you better fix this for the sake of your brand. I am available to anyonethat want to contact me about this terrible experience. Read more
I'm sure it's due to employee shortage or something, but they were closed at 7:40 despite the web site saying they were open... till 10:00. So I went to Dairy Queen like everyone else in town. Fully staffed, friendly and quick service. Read more
Ordered a warm cookie sandwich. Did not get to choose what type of cookie I wanted and they did not want to warm up my cookie.... To finish it she handed me the sandwich bare handed, no wrapper, into my hand. I?ve been here plenty of times and gotten thesame order and never have I gotten a cookie sandwich made this badly. What?s the point of ordering a warm cookie sandwich ifit?s not gonna be warm?. Read more
Tried to go through the drive-thru about 15 minutes before their supposed 10:00 closing time. The lady working asked what we... wanted, and as soon as my husband said "I would like a medium", she cut him off and said they closed at 8 and she's not makingany more drinks - she'll do scoops only. We wanted a milkshake so we left. Not sure why all the lights were on, the menu was litup, and she was responding to the drive-thru if they had been closed for almost 2 hours or why Google says they're open till 10if they're not. Regardless, she was super rude and it wasn't the first time we've had a bad experience in the drive-thru there. Read more
I Had a horrible experience I'm a big stranger things fan so I wanted to come in and get one of the stranger things themed... Icecream i ordered an elevens heaven and it was nothing like what was shown on the website. My aunt ordered the demogorgansundae and it was also nothing like what was shown on the website. The two girls that were working then seemed very confused andquite frankly rude. Very disappointed. (Pictures shown is comparision to ours from the website) Read more
This place is so refreshing on a hot day like today. Went here and the service was very kind and sweet. They got a little busy... and was training a new girl, so it took them a a few minutes to get our order. When they did... it was amazing. The restaurantwas very clean and nice. The ice cream cakes looked amazing. It?s hard to choose what flavor to get.. they all Look so good. Ifinally went with the ole classic banana split! ???????????????????? Read more
Great desserts and ice cream, clean bathrooms, ornate and somewhat large interior for customer seating. However, some staff... slack off a little by not cleaning tables, the floor, etc. Some staff can also be a little rude when asked for help or service.Usually though, most staff will keep the store cleaner and keep the friendly and kind vibe the store gives off. No matter theemployees though, the food remains delicious, worth the drive, and somewhat clean. Read more
Zero stars. Listen to the recent reviews this place is garbage. I ordered a birthday cake days in advance and I go to pick it up... at the pick up time and they aren?t even open. Keep in mind this is hours after they?re supposed to be open. Don?t support thisgarbage take your money to Dairy Queen. Read more