Reviews for Chipotle Mexican Grill in Oak Lawn, IL
We usually order in-store and the food is fresh and delicious, but today we ordered online pickup and the food was horrible.... Nothing was fresh and it had a bad taste, boarder line spoiled/unusual sour taste. I?m surprised because this location isusually on point. I wonder if the food inspector?s would pass today?s service. Do better Chipotle! Read more
I went to Chipotle today because I had a free Guacamole reward that was good until today. First it felt like I was interrupting... someone because they were having a conversation. I order and went to pay and showed my code and the gentleman told me thescanner is not working. I said okay, there is a code, can you enter it. He said I don't have a way to enter the code and thescanner is not working so if you want you can go to another Chipotle. I was working til 10pm so I had a few minutes to get mydinner so I paid for my bowl and what was supposed to be my free guacamole and went home because I was pressed for time. Iwant to say that his attitude was uncalled for. Who tells a paying customer to go to another location if you want? You sentme the offer? I find it hard to believe that you could not honor my promotion. I honestly will avoid this location at all costs. Why offer me free guac if you're going to charge me for it and then have an attitude with me because I politely asked if youcan enter the code manually because there is a numerical code. I'm not coming to this location again. Read more
This establishment is definitely going downhill with the poor management and poor choice of employees working here running the... place. They always have an attitude, the place is dirty and messy. Doordash orders are always wrong you have to come in forthem to actually put everything you ask for or they are constantly out of ingredients. I've found chunks of hard avocado in mybowls with skin peel on it. It's ridiculous. And I can see I'm not the only one noticing this location is poorly ran. 0 stars iseven too good. Read more
I?ll start with, I?ve never had a bad experience at chipotle before out of the like 100 locations I?ve been to. I sat in a long... line twice and I waited 30min at least for a new garlic steak bowl and she shorted me on the steak I waited 30min forcompletely. The guy behind ordered the same and got like double the amount and no he didn?t order double. Couldn?t have had aworse experience especially coming right after work to finally eat something and spending like $15 for alittle steak in a salad.Not to mention their rewards didn?t even work so I got no points for the waste of time even. Don?t waste your time at this spot. Read more
The short manager lady was rude the second I walked in the door. yelling that they?re only taking card and not serving tacos. As... if they wanted me to leave. The staff seemed miserable and did not want to be there. After I paid and starting walking out theywere talking amongst themselves saying how I was the rude one. When I said no more than 10 words to them. I would highlyrecommend going to a different location. Read more
They always have a nasty attitude whenever you come in to order. Even the manager is rude and nasty. My mom and I went in to... order and a young lady was preparing our food with the worst customer service. Throwing our food around getting upset when weasked for extras.. I drew the line when she ignored my mother. We left and went to rosatis next door. And they always mess up myonline orders too. Y?all need to clean house if you ask me. Read more
I?m not one to leave reviews but if I could leave 0 stars I would. I have been going to this chipotle for 5+ years and never had... any problems but today I ordered 3 three bowls and a kids cheese quesadilla and all of the cheese on the bowls was moldy.Absolutely disgusting. And it took over 10 minutes to get into contact with the store. Very disappointed and hope they fix thisissue. Read more
This place is amazing like the service. It was way too quick and it was just fabulous. I ordered a chicken bowl with white rice... and the amount ????Yeah it was just a perfect amount and when I told more beans she added to make sure beans like not extra justa bit more she added to it and I?m just so grateful I?m just coming over here not at the other one location. Read more