Reviews for Starbucks in Novi, MI
A very clean, centrally located, and high order accuracy store which is in high demand in the Novi area. Only critique is that... you should be prepared to wait in a long line during most visits - both in the drive through and in-store line. Demand at thislocation exceeds this location?s ability to service customers quickly (not a quick in-and-out location). Long lines aside, thisis a great location. Read more
I have been coming to this Starbucks for years when I am traveling in the Novi area. It has recently been renovated with a... large drive-thru area. The store is always busy and The excellent staff here keeps things moving very quickly even when they'recrowded. I've never had a single issue with an order or food quality and highly recommend this location. Read more
This Starbucks needs some organization. Drive thru, walk- in and mobile orders. Waiting 20 minutes for a drink inside is... ridiculous. I've never seen people making drinks so slow and confused. Why is there 2 people at the drive thru window? One ofyou, go and make drinks Read more
Male employee with long ponytail always parks his car while at work in one of the few 15 minute pick up spots in front of the... store. He is always rude to customers as are other employees such as Kendall. Drinks are not always made correctly and areeither not filled enough in the cups or are overflowing. There are a few positive and professional employees there but far andfew between. If you walk in the door don?t expect to be greeted more than half the time and if you walk up to the mobile pick uparea don?t expect be acknowledged for awhile. This store needs serious training. Hope area manager Tamara will step it up to fixthe issues at this location. I hesitate to even tip here any more - and I?m one of $5-$20 tippers. Help this store out so thegood employees can get tipped instead of penalized by the bad ones. Read more
On 07/10/2022, I was turning in through the drive thru and one of the associates proceeded to turn in front of me and blocked... the drive thru. He was very rude when I asked why he did that. He said they were closing because of staffing issues. I respondedand said I was going into the drive thru not the dining room. He rudely dropped the call. The store normally closes at 7 but itwas 4:30 pm. The associate was very rude. Read more
This happened during a drive thru experience...I gave the cashier $50 to pay for my food and drinks, and she gave me back $3.00... (no coin change ) from a $16.71 bill. Not to slander her name since it's under investigation, but they have thieves working atthis store and I will never revisit. Customer service is terrible and forget about getting help from the general manager. Heappeared to be just as rude and obnoxious as his thieving employee. When asked for a receipt she claimed the machine is brokenwhich was a lie. I am livid. Read more
This is my favorite Starbucks in the area for sure. It's spacious, has great lighting, and quieter music compared to other... locations that make it hard to focus. Outdoor seating is nice, too. This will be my preferred location! Read more
I ordered a 4 shot latte...and it tastes like there's No espresso in it at all. $9.49 for a drink that taste like Hot Milk and... cinnamon...That Aint Cool Read more