Reviews for Dunkin' in Northford, CT
I think I'm finally done with this place. It's always been iffy...the wrong order, people not manning the drive through,... whatever...but last night took the cake. I ordered on the app, first time ever. When I got there, they didn't have the flavordrink I ordered, and insisted they could neither cancel the order nor refund me. No manager either, apparently. Now I have totake time out of my day on Monday to call Dunkin corporate to try to get my money back. They're the closest Dunkin to me so Iput up with them for a long time but this ticked me off. I just called back to try to speak to a day manager and they won't evenanswer the phone. Read more
Besides the long lines and very slow workers who don't pay attention to orders it never really right. They don't speak English... how are you going to take orders if you don't understand English? Point in hand large coffee 7 cream 7 equal. She gives me 7sugar! If you are a diabetic this would send you into a very serious shock. 15 minutes in line ! Read more
Well here goes I placed an order the total was $39 the fact that I always check my bag after I get everything from Dunkin there... were something missing I confront the clerk and what happens she looks at me in and what? She was telling me that they don?thave any more of what I ordered so I look at her and I said so you were just going to let me go without letting me know thatthere was nothing there was something missing in my order very unprofessional I will not come to this Dunkin? Donuts ever againthey always mess up my order either there?s something missing or they just simply do not tell you that there?s something missingor that there?s none of it anymore and then I pay for it and they don?t say anything until I notice awful awful awful thisDunkin? Donuts was never like this shut down they should be shut down Read more
Folks, I do my monthly food shopping and then on the way home I drop by to get my coffees . Well, no more , I am done with these... people . Today, I dropped by to get my 4 coffees and I was informed I can NO longer pay my order by cash but use my creditcard. Good bye. As usual unless i do my online shopping or for a crisis I NEVER USE MY CREDIT CARD for the simple reason I donot want to be in debt Read more
Do any of the managers of this Northford Dunkin check their online reviews. You guessed it, here's another 1 star review only... because you need 1 star to post. Every time I stop here my order is wrong. Something is always either missing, incorrect orcold. I always order my bagles not toasted. For some reason even though the receipt states "Not Toasted" they toast them. Youwould think if they don't have to toast the bagles the order would get processed quicker. Not this place. I used to go insideand order and find out it was wrong when I got home. Silly me for trusting that if I went inside to the register my order wouldbe right. Now I use the drive thru which just backs up while they fix my order. They don't even have someone at the registerinside taking orders anymore. Now there are 2 kiosks inside that take 15 minutes to navigate an order for 3 people. Bring yourhand sanitizer in to clean up after touching that screen. It would seem to me that this sub par quality and service has nowbecome the new norm. I literally live 2 minutes from here but I think I will start driving back to North Haven or Rt80 like oneof the reviews for this location suggested. Read more
Would give it zero stars if possible. You can order the same exact thing twenty times and it will never be the same thing. Their... coffee either tastes like plastic or like it?s been sitting on the burner for days on end. Customer service is awful, and youwill be sitting in line for ever whether there?s two or twenty people in front of you. I will go out of my way to go to adifferent dunkin Read more
Orders are never correct, afternoon staff is extremely slow, frankly flat out rude if they have to ask you to repeat what you?ve... said because they talk over you. I understand it?s Dunkin? Donuts and not fine dining, but This is the kicker. They repeat backto you what you?ve ordered, and still give you wrong coffee. It?s simple, you take an order, you make an order, and you giveone. My personal favorite * having been ordering the same coffee for a decade atleast * is when they give me the wrong coffeeand I correct them with what I did actually order, and the person who took the order and repeated it back to me, tells me that?snot what I said. Owner/ management, get control of this place Read more
If you?re going to have the lobby closed then I shouldn?t be able to order my food via the app to pick up as a walk in just to... wait in a drive thru line for 20 mins!! Read more