Reviews for Papa Murphy's | Take 'N' Bake Pizza in Northfield, MN

pizza is great, but hard to rate it when they wouldn?t let me purchase with a 50 dollar bill. Seriously I was going to order... twenty dollars in food and you won?t take a 50?! Read more

By far the best pizza place in town. Their pizza is fantastic, Their staff is friendly, living in northfield I have had alot of... difficulty with stores and restaurants in this area, but this papa Murphy's?? It has definitely earned these five stars!! Highlyrecommend for anyone looking for fast and friendly service!! Read more

It?s nice to have a evening off from cooking, my spouse and I really enjoy the cowboy pizza, and I really like how the staff has... no problem with Substitutes a item or two, it?s really enjoyable to smell the pizza bake at home. I highly recommend! Read more

This place is unbelievable,,no matter they have a revolving door for their help! I ordered online special with cheesy bread.... When I got there, I asked about my order and kid pointed to a rack. I grabbed my pizzas, said hi to a co-worker who happened tobe in there for a few minutes, then left. On way home I pulled over to realize I didn't get my cheesy bread. I turned aroundcalling them on the phone. Their phone was STILL ringing when I pulled up and went in. Told them I didn't receive my cheesybread and other kid said "you have to get it yourself over there". Geez, they couldn't TELL me that while I was inthere!!!!????? Then I asked why they never pick up their phone as there was not ONE other person on there, just me and 2 youngermen. WTH??? Read more

First I?m amazed that the Manager is still working here after seeing some of these reviews. Secondly I personally experienced... this poor customer service and attitude. I train restaurants and this guy definitely needs a lesson 101 on customer service. AsI was leaving I saw this sign that said ?Hiring? and thought to myself ?The Manager?. If I was the owner I might look at thetrend taking place. After 11 yrs it?s easy to become complacent and this manager is the perfect example of how that works. Stepyour game up Mr. manager with no name tag! Read more

The pizza here is good but the customer service of the employee's is absolutely terrible. My husband just ordered a cowboy pizza... on regular crust but after bringing it home, I pointed out to him that they actually gave us thin crust instead. Once we realizethe mistake, he calls the store and talks to who we assume was the manager. My husband explains the mistake to her and she saysthat the order specified thing crust but he said to her that he did in fact specify original crust. He had to go back and forthwith her to convince her that there was indeed a mistake. He then said "I realize we're going back in forth over who said what,but I did order original crust." The manager's response to my husband was "well what do you want me to do about it?" She didn'tsay I'm sorry, let me reconcile our mistake, instead her response was "What do you want me to do about it?" I told the lady thatwe didn't receive what we ordered so they should do something. She then said that she could report the mistake to corporate andthey would then send us an apology note and a coupon for a free pizza. So we'll see if she actually does that or if she was justtrying to get us off her back. My husband and I understand that mistakes happen so we are not upset over the mistake itself, butrather the poor customer service of the manager, the fact that she didn't seem to believe my husband when he said there was amistake, and that she didn't seem apologetic over screwing up our order. Very poor customer service. Update: it's now about 2months later and we never received a coupon for a free pizza; the manager was definitely just trying to get us off her back. Ifyou're near Northfield and need to eat something, do yourself a favor and spend your money at a restaurant where they actuallycare about customers. This papa Murphy's does not care about their customers. Read more

Manager treated my wife terribly. He complained multiple times about having to enter in the gift cards that we used to pay for... our pizzas. The gal who took our order on the phone was also rude. I'm not sure they grasp the concept that their customers paytheir wages. They have great pizza, but their customer service lately has been terrible. Read more

This location had lots of issues with wait times into the 90-minute range even calling 45 minutes ahead. Could not seem to keep... the same staff from week to week. I took a year break by going to the New Prague location (great place BTW). Tried this locationthe other day. The order was okay, I can?t speak to the wait time as I ran 20 minutes late myself but it was ready. Toppingswere a little sparse but nothing a few pepperonis from the fridge wouldn?t cover. However no cold 2-litre?s. In fact, they werewarm as they are sitting on a rack in the sun. If I wanted warm pop, I could get it a Cub cheaper. I think that?ll do it for mewith this location. Read more