Reviews for Chatime in North York, ON
I came in with my niece and nephew the other night and saw a large group who hadn't ordered anything (there were no drinks and... everyone was just on their phones) but were sitting in the dining area. Taking up the entire dining area, I was going to ask ifI could at least just borrow one chair but they just glared at me rudely so I didn't bother. I asked the staff and they saidthey were there for awhile and just noticed. They were very kind about it. Sadly we went home after ordering our drinks....drinks were a 10/10!!! Read more
The customer service is the worst, and for sure derserve no star at all. Both of the staffs were extremely rude, we came in... around 9:45 with a group of 10 and sit in the dine-in areas and tried to figure out what drinks to order, then about 5mins, oneof the staff came to us and ask if we were going to order and we will need to leave at 10:30pm (store hours close at 11pm) withextremely rude attitude (eyes rolled, tone of voice, slamming door). everything would be fine and we would be happy to leave at10:30pm if her attitude wasnt rude. i still got confused how we got treated that way, and go on the google reviews to see manypeople experienced the same things, wonder if that was the store?s standards, because some reviews have been awhile but seemlike nothing changed at all, the attitude is still there. Also, not only 1 staffs but both staffs were rude. Read more
I am used to better chatime. This place is hit and miss now.Used to be excellent a few years back and proximity to Vaughan... mills made the place a huge success.But now it's so so. Read more
Fast service. Clean environment. Accessible from CF Don Mills. They also sells other stuff not just drinks but also, cheese... tarts and slices of cakes. There were too many flavours to choose from. No dine ins yet (ofcourse) Read more
I visited this location on Nov 25th 2020 at 7:45PM to place a takeout order. I ordered 2 drinks with no ice but instead received... 2 drinks full of ice. You can see from the image that the order was captured correctly but was not prepared correctly. Also,one of the drinks was placed upside-down in the bag. I told the worker it's placed upside-down and she didn't even offer anapology or try to fix it. I had to correct that myself. Being a long-time Chatime customer, it's terribly disappointing to seelocations like this where customer service is non-existent. Read more
Great staff, great service. Im happy to report that Chatime has improved on the quality of drinks across all locations. In the... past I have been disappointed with the lack in flavour esp for their roasted milk tea from one location to another. Thestandards and quality have significantly increased over the years and I find that taste is the same across all/mostlocations. They still offer takeout amid the arising covid situation so I'm grateful we can still order during this time! Read more
This new location is spacious and clean. Even when there?s a lineup the service is still fast and the staff members are... friendly. The roasted milk tea with grass jelly is still my favourite! I recommend getting the drinks less sweetened as it is onthe sweeter side. Chatime never disappoints! Read more
This place is terrible if you?re ordering on Ubereats. First time I ordered from this location, they made my drink in a regular... size when I ordered and paid for a large. Second time I ordered a drink with tapioca and then they forget the straw for it, andyou can?t drink it with a regular straw since the boba doesn?t fit. These people are lazy if you?re not there to see the drinksin person. Read more