Reviews for Wendy's in North Olmsted, OH
Great people, food is excellent for the most part. Only complaint is that you never know when the dining room is open. I usually... go once a week sometimes twice, but lately the last 3 times I went to go in for lunch and the door was locked. At least put alarge sign on the door ?DINING CLOSED? so you don?t even have to get out of your car and can go elsewhere. I have chose not tokeep Wendy?s on my go to list anymore. Drive thru is open but long line so it?s not a good option. Read more
Went through the drive through. I received the most picture perfect double with everything and cheese I have ever seen. The... fries were hot and crisp. 2 thumbs up for thos location! Read more
The customer service skills at this wendys is absolutely disgusting. The women working on second shift could not have been more... rude, she was rude BEFORE she started cussing and screaming at me. I work in customer service and interact with people from thetime I start my day to the time I end it, which involves customers that are nasty sometimes and even when being talked to thatway I would never talk to them the way this women was, it was beyond appalling. Yeah I get it when working in fast food theywant to hurry up and rush you through everything but if they wouldn't of been out of bacon then we would not have needed extratime to figure out what to get & change the order we were placing and planned to. not to mention there have been previous timesI've gone just to find out they were closing hours early and was a complete waste of time. I would recommend for everyone tostay away from this location because I know I will be. Read more
Customer service at this location is so poor. Drive through line was completely empty. Myself being the only car to pull up at... this time. Pull up to order and get the "please wait one moment" response immediately, only to never hear back or have anyoneanswer 15+ minutes later. I left without ever placing an order. This is not the first time I've experienced this. It's liketheir little game they have to show up and get paid their hourly wage without actually having to do any work. Wish my job wasthat easy. Read more
Drive thru service is horrible after 6pm and I really understand the employee situation not finding reliable people again I... understand. In 3 months all 3 visits I pull up to place order and girl says cash only my last 3 visits I was like WHAT again. Ifinally asked girl what's going on with the card reader why cash that did not go over well her exact words were get the duck outof my drive thru. I left called manager next day I comped me a meal that was nice however I did not want compmed what I wantedto know is this..are some of these employees pocketing the cash because the manager knew nothing of the CC machines being downthis was the 1st he heard of this complaint. I decided after 3 weeks to stop and get my comped meal. Drove up to speaker said Ispoke to manager couple weeks ago he took my name out not at register who I was. I ordered my meal girl said I had 2 days aftercomplaint to get the comped meal I said the manager never communicated this to me however she took my order. Get to window shegives me partial order closes window I looked at her with my hand out my car window she's looking back at me as if what does hewant. She opens window I said my frosty I did not get she had it right in front of her and the ATTITUDE she had she must of beensame girl I dealt with in the past telling me cash only because when she handed me the frosty never said a word her facialexpression to me was I I needed. I will never go back to this location if anyone else experienced this she has multi coloreddyed hair extremely rood. Customer service is a trait in the past Read more
This is absolutely the worst Wendys. Every time I go, the lines are incredibly long and the service is so slow. You get stuck in... the parking lot if you try to go inside. The inside was locked today with no signage. I waited 20 minutes in the drive thruline (there were only 3 cars ahead of me) only to be told they were only accepting cash. I then took my kids to McDonald's andwe didn't wait at all. Never going to that Wendys again. Read more
More customers will leave the drive through lines than the number of people who will actually get to make an order. Laughable.... Probably not staffed appropriately. Pay your workers a livable wage and you will have more of them and may actually not have toturn away half your customers. Poorly ran business? Read more
Understandablely, Covid-19 pandemic has made a lot of restaurants shortstaffed and under significant pressure. With that in mind... though, Wendy's has a self-imposed goal of finishing orders within 5-10 minutes if you do a mobile one. This goal is never met.If you decide to order ahead and pickup your order around 6:00p.m. or after, you are forced to use the drive through since theylock the doors around then so you can't actually sit down for a bite. No problem, you were smart and ordered ahead! Well, bearerof bad news here mate. Drive through has 6-8 cars ahead of you. You'll get your order about 30 min later. Read more