Reviews for Pollo Tropical in North Miami Beach, FL
Horrible location, i was intentionally served items that had been cooked close to an hour or more prior, and was served burnt... chicken. Waste of time. Not the first time it has happened .stay away folks. Read more
Their rice is always moochy the service is not the best nor the worse (you pick and choose) it was a Sunday so they have a... special on the whole chicken in other words the so call family meal the cashier never even mentioned it to me I noticed the add after I ordered so I diceded it to change my order wich I think she over charged me. That is it for me with spot Read more
Cost of food has gone up while customer service has taken a nose dive. There's no condiments without asking for them. There's no... soda machine refills without asking for them. They also got ride of the condiments bars will cilantro and other sauces. Myorder was also all messed up and thankfully the manager helped resolve it. Associates had no offer to help or probe how theorder got wrong or how to fix it. Honestly can't believe how little effort could be put into someone's job for basic customerservice. Read more
All pollo locations are on decline for the past years. What is going on? Loooong lines at the drive thru, food poorly prepared.... The cashier at the drive trhu was on her phone while checking me out. What kind of customer service is that???? Don't even thinkabout going inside the dinning room. It is lawless inside there. That all I'm going to say. Ok bye ???? Read more
I love Pollo Tropical the best and cleanest grilled chicken and sides. They?re just not always the best in verifying pickup or... delivery details like remembering the requested sauces or forgetting a side. Always check your order before walking away. Read more
Place really dirty? yuca frita old n burn?. Terrible service?. Didnt have any kind of sauce at all?..
The worst pollo topical the food was awful the chicken was not well cooked and the black bean was more like a soup of beans was... only liquid and no beans at all. Read more
This place is always good. The store at this location didn?t have the salsa bar, and that was disappointing, but everything... else was great. No soap in the men?s bathroom either. Read more