Reviews for Hook Fish And Chicken in North Lauderdale, FL
I had to wait a few days to write this review because I was extremely upset at the poor customer service. Hook has delicious... food, no problems there. But I encountered extremely poor customer service by a young lady that had a VERY poor attitude to thepoint she slammed the drive thru window so hard in my face, I?m surprised it didn?t break. The manager (Ray) he said his namewas, initially didn?t ask me what my concern was, he asked for my receipt. I had task him if he wanted to hear my complaint asthe young lady seemed to be annoyed that I expressed she didn?t take my order correctly. His way of remedying the issue was toprovide me with a free canned coke and apology. There didn?t seem to be an urgency on handling the issue with staff. Horribleand unacceptable customer service. Read more
10/21/22 Not only was most of what I wanted not available. I had to park and wait for food after going through drive thru. ... This place has gone down hill so fast and the service is really bad. When they brought the food out the aluminum foil pan wasso hot it burnt 3 of my fingers and when the (too bad I can't use foul language) person sat the food on the seat of my car andburned the seat cover. The manager is a complete ........... Snappers is a better choice for the same type of food. Iwouldn't go there now if they gave the food away for free. Read more
Wings were fried well...but they are the size of a PIGEONS WINGS....DON'T mind paying but give me QUALITY/QUANTITY....l work... HARD for my $$$...and just want my monies WORTH....Cashier was pleasant!!!!! Your response is EXACTLY why youWILL..LOSE...business ...sure you can CONTROL THE SIZE OF THE WINGS YOU ORDER...JUST DON'T ORDER " PIGEON WINGS" ...it isUNACCEPTABLE. to say CHICKEN...AND YOU GET PIGEON.... P E R I O D Read more
Food is really good. Fried!! Lol the young staff are very nice as well. They are young so be sure to compliment them so they... know they are doing well. ???? Kids don't seem to interact with others in person well anymore, and they've done a good job whenI have been there. Thanks Read more
I definitely give the food five stars because it so delicious but the drive thru person that takes your order I hate when they... kept on saying ?is that it, is that it? they need to learn to wait until the customer says that completel my order Read more
I give the taste 4 stars because the food is delicious, particularly the fish. I give the cleanliness 2 and a half stars The... exterior of the building is quite off putting, specifically the drive through. There is a grease vat that looks like it'sdraining along the side of the bldg, there's also a lot of black slushy stuff. If I noticed it when I was walking in, I wouldn'tof ordered.. I saw it as I was driving away. ???? Read more
Fresh seafood fried up to order. Our fish, conch, shrimp, and fries were all excellent. Great takeout place.
Catfish nuggets don?t come with conch like other locations, I had to pay for it. Ewww, who eat it with cocktail? Asked for a cup... of ice, paid for it? it?s cubed. Uhhhh I?ll stick with the sunrise location by my old house! Read more