Reviews for Tropical Smoothie Cafe in North Las Vegas, NV

It says open till 2 am and we drove to buy two green smoothies & it says at the door closes at 10 pm but it?s not open so why... you guys don?t say you guys close at 8 pm save people us the drive only for you guys to be close Read more

It's management. They have only one manager for all the stores. I was given the email address to complain and manager never... acknowledged my email. The same way employees don't greet or even acknowledge customers when they come in. How about you trainyour employees customer service and not just throw them in the store and have other horrible employees train them. Time to havesome employee meetings and give them your expectations, or-else, speech. Looks like a bunch of friends getting friends jobsthere. Read more

The flatbread sandwich is so good but the side salad was sad. In an already small container was only a few pieces of kale the... whole salad didn't even fill up the small bowl. I will just stick to chips, other than that everything else was good, includingthe smoothie Read more

If this is a person, it didn't even move when I walked through the door. You're paying this thing to sit there and ignore... customers lol Read more

You are better off skipping whatever you are going to get here. And intermittent fasting. Careless, unprofessional, lacking... customer service, and everything looks like a toddler said ?look what I made?. Read more

Zero efficiency. Poor customer service. And no energy. I have learned to lower my expectations when coming here, and plan on... sitting in the drive through for 15 to 20 minutes. I don't reccomend, but it's our only choice around here in the 89031. Read more

Absolutely the worst customer service and food/smoothies my family has ever experienced. Myself, husband and son came here to... get food and smoothies around 9:30PM on a Sunday night. We roughly spent $50. The sandwiches had hard crusty chicken and werenot made as ordered. The smoothies were watered down and tasted awful. We waited in the drive through for over 20minutes. After getting home, we decided this was NOT something that we could eat, so we went back to ask for a refund on ourorder. This time we went into the restaurant and the two employees were partying in the dining area with 4 of their friends. Westood at the counter and waiting for someone to acknowledge us. When the girl finally got up and went behind the counter, weasked to be refunded. She said that she has no way to refund us and that she could make it again. We said we don't want itagain, it was not awful. She repeated "Well then, there is nothing I can do for you. I can make it again, or you can leave." Weasked if there was a manager, she said there is a manager that comes in once in a while. I asked for his name, she said Franky.We asked when Franky would be in next and she said there is no schedule. I said, "How does anyone know when they are supposed tocome in for work?" She repeated, "There is no schedule." I asked if there was a way to contact Franky, she said no. I asked whoruns the restaurant if there is no management, she said, "Just us employees run the restaurant." I asked her for her name, shesaid, "I'm not telling you." We said, "Well something needs to be done, we are not paying for this, it was horrible andincorrect, you can't steal people's money without a resolution." She looked at her friends in the dining area, laughed and said,"Guys, did I steal their money? Ha ha ha." Everyone laughed and started calling us names. She then yelled at us to leave therestaurant or she would call the police. I said, "Great, please call them, we want this to be documented on how Read more

Ordering via drivethrough - no response. One employee walks past the window. I lean on the horn. No one comes back. I circle... around and walk in. Three employees are idling away. This is 3pm. You can see the drivethrough window across from the register.Fire them and replace them with robots. Read more