Reviews for Subway in North Hills, CA
I would give 0 stars if I could. Last time I went my sandwich was burned and the cashier charged me twice for the same meal.... This time, my bacon was raw and the chicken was freezer burnt. Don?t go here, places like this make me sick. Metaphorically andliterally. Read more
Today I walked into this subway and found some type if labeling gun sitting on top of the precooked eggs. There were other tools... and other items not that should not be near/on top of food sitting around the food items. When I brought it to the attention ofthe staff member ( a middle aged Indonesian guy) he only removed the labeling gunand asked if he could take my order. Do not eathere unless you want to have food that has possibly had tools sitting on top of it. Read more
I recommend that you stay away from this location. They are ripping people off. Very rude teens work there. The footlong sub is... not 12" it's 10" and you can see that the dough did not rise well; they serve subpar bread that is not baked right; it looksflat and narrow. Anyway, I ordered a 6" and the kid who works there wanted to give me a pre-cut sub, when I asked for a new one,she made a face and looked at her co-worker. So rude! Then when she cut the new sub, she cut it unevenly and gave me the smallerone, I swear that thing looked like a 3", so I just left without buying anything. How can she be so oblivious to what she'sserving? Horrible service. Dumb, unaware teenagers! They need re-training asap! Especially in baking the bread. Read more
Being this my first review here, allow me to explain why this place is by far the most outstanding place not only in Subway... restaurants but and all restaurants. But I will also like to address the negative and very bad review here. It was proven thatthis person made a mistake and was talking about another Subway, possibly the one on Sepulveda Blvd and Nordhoff St, where I dobelieve that this really happened to this reviewer. That place is really really bad. So, people, let's not get confused nordiscouraged. It is impossible for such a horrible employee to be hired by our good friend Ara. I can summarize the great levelof this place in some points: -Truly outstanding custormer service (including and especially the manager, Ara) -Clean, cozy andwelcoming vibe and location -Total freedom in the menu and off-the-charts original recipes. Individuals like Daniel, youngtalented sandwich artist, with original ideas and delicious creations, and who has worked everywhere, all the way from Costco toMcDonald's, is really good at his craft, and also a good good friend. Over time , you really get to connect with him. Samething with Ara (the manager) an invidividual who donates to and helps local churches, a manager who is there all mornings, atruly talented, experienced and skilled sandwich artist (having competed in tournaments and competitions), is one of the veryfew (if not, the only one) who instead of staying at the cash register (like most) he himself gets in the line finishing orstarting sandwiches from scratch. Just go and ask Ara or Daniel to surprise with any of their creations. Yoy will be pleasantlysurprised. This manager, Ara, is really the epitome of customer service. Dont take my words; go and meet this guy, Ara, duringthis mornings and see for yourself. Don Raúl (Daniel's dad), too, funny, friendly and hard working. Melissa, always patient,always smiling, and very helpful. Vanessa with glasses, also creative and original with her personal crea Read more
On Sept 16, 2017 I had by FAR the worst experience at this Subway. Their is a young lady with blonde hair and glasses with no... name tag who was absolutely and OUTRIGHT disrespectful. I came in with a coupon that gave 4 six inch Subs for $10. I asked for 2turkey subs on white bread, 2 steak and cheese on honey oat. When I asked If I can get the steak and cheese with the coupon, sheturned her back, WALKED off for about minute without answering my question. She came back and put the steak on the white bread.No big deal. Simple mistake. I simply stated again, "Can I have my steak and cheese on honey oat" GUESS what she did. Gave mewhite bread for the two steak and cheese sandwiches. OK maybe she is having a bad day. Still no big deal. At this point anothercustomer noticed her lack of attentiveness and so did her co-worker. So she said "It was a mistake" in my mind Strike 1: Youwalked off when I asked a question without answering my question. Strike 2: You got my order wrong. Strike 3: You got my orderwrong again after repeating it multiple times. At this point I asked the other lady to serve me in which she did in aprofessional manner in which I thanked her for her professionalism. She prepared my 2 turkey subs and my 2 steak and cheesesubs. When it came to the toppings on my steak and cheese I asked read onions ONLY. Guess who`s back. THE SAME BLONDE GIRL WITHTHE GLASSES. AFTER I asked her not to serve me and she put lettuce on my sandwich??????????? The other worker just took over andprepared my meal like a functional adult with a good sense of customer service. NO MANAGER on site, NO SUPERVISOR on site or noOWNER on site. Just the two young ladies. As I left I told her "You have bad customer service and you have been rude to previouscustomers and I will report you to corporate". This girl while on her cell phone said "I don`t care GET OUT." While on her cellphone. LOL. I only laughed in pity for her as I left with my sandwiches. Through the last ye Read more
Disgusted I opened my sandwich and it had multiple flies in it after my daughter and I shared it.... Nasty
Generally understaffed and slow for my tastes. They did have the newer items when I visited, with the pizza and such. Overall... like any other Subway in the region; their customer service isn't so bad. Read more
Subway fresh well.not here.everything I ate.today tastes.old.and put pepper stems.in my sandwich barley.put advacado when... im.paying extra rude.customer.service stale.bread.cookies tated refrigrated.and.old.sad.never again Read more