Reviews for El Pollo Loco in North Hills, CA
I pick my order that I placed and it was a big order. I ask the person who was I the registered if everything was inside. No... avaneros and Salas.. Read more
I placed an order with the store, for the order to then be canceled when expecting to be delivered. The order was replaced, and... when finally delivered, was missing most of the food items; was not able to get in contact with the store what-so-ever, sincethe phones just keep ringing. You also are not able to contact El Pollo Loco directly, nor DoorDash that they use for theirdeliveries (through the El Pollo Loco website). Order #: 14404126642814976 Read more
I love this location every time I go & receive my order it is always correct & the manager yessi is super nice I love how my... burritos come out michelle & briyith are very kind to their employees Read more
The management was really friendly, they have the best chicken in the area. it's really clean and the cashier are really helpful... when taking your order they even help me save money in my order, they offer me a better combo than the one I was getting. REALLYHELPFUL. Read more
There are some places whether mainstream or not that I want to keep to myself. I am constantly reminded of this movie where... Sean Penn does not take a picture of a majestic cat high up in some mountains. The person with him is stunned by Sean?s action,but Sean explains some camera shots are best taken with your mind. Those are the priceless ones. This hidden gem is one of them.The inside might have changed throughout the years but the memories last a lifetime. So why write a review about them? Well somethis place is not a secret and many people eat here and just enjoy the food. Others want to read that you are not wasting yourmoney at some mismanaged place. This is just a snapshot of when I went. I am sure the upkeep is above and pollo loco?sstandard of cleanliness. Since sometime during Covid this pollo loco had a small salsa bar cart. That is no longer in use butit is left in the dining area as a grave reminder of how it used to be pre Covid. So post Covid you have to go up and ask atthe counter for fresh Chile Serrano or a.k.a Serrano peppers. Which whoever was there supplier those peppers could not be messedwith just by anybody. You needed to make sure you had a gut of steel to endure the fifty shades of green your stomach wentthrough. They still do practice Covid guidelines. There is plastic dividing you and the cashier. At the time of ordering. Thescene was a mixed of good burger, colors and blood in blood out. Only with hats and not bandanas. The only color they wererepresenting is black. As I?m placing order the cook is looking through a small order window while another employee is standingseven feet away, near the window. All these employees starring at you as if making sure you are just ordering and not some badscene of a drug deal going bad. Still the feeling was more of a movie. I order two chipotle avocado burritos and a 2 pc leg andthigh meal. Now I broke my own protocol or tradition. I ordered the meal as an extra. Did not know t Read more
This location is my favorite In the valley out of all pollo locos! The friendly people working the store run it so well Michelle... always helps me figure out whats good to order for lunch even when it?s busy! My chicken always good!! Thanks for being such agreat good place Read more
Burritos used to be a good decent size idk if it?s due to inflation & capitalism but they been slacking. Not only are the... burritos smaller but portion size of meat is bad, I got more lettuce than meat! Might as well hit up the taco stands instead ofbuying at Pollo Loco.. Read more
Service was timely and friendly staff, but they are not clean! horchata was watery, tables were not wiped down, they also didn?t... have a mix of chicken when we ordered the family pack and the restroom looked like it hasn?t been cleaned in months. We won?t begoing to this location again. Read more