Reviews for Subway in Grafton, MA
I just want to share a quick review of what my husband and I observed during our visit to Grafton Subway back on Saturday,... 7/30/22 around 6:30-7:00PM. We go to Subway every Saturday after doing our grocery shopping. Ana was on by herself. When wearrived she was doing orders for four people before us. When that was finished, she ripped off four or five on-line orders. She said to us that it would be a few minutes. She very calmly and in a steady pace put together these on-line orders. As soonas she was done, these customers arrived to pick their orders up. Again, she calmly took care of these customers. Then shetook care of us in a calm and thankful manner. Of course, it helps that we are patient people understanding what was happeningand that she was alone. But we give 5 Stars to Ana for doing such a great job during such a busy time. We were out in no timeconsidering all the orders she needed to prepare. Thanks! Read more
ordered on the app, was charged and said it would be ready by 730 but when I arrived I was told that the store was closed and... there was nothing she could do, we asked for a refund and she refused saying our order didn?t exist. Read more
Best two employees ive experienced at a subway in a long time. Was here around 12:40 pm on the 28th
Placed an order on the app and received an error message that the restaurant could not fulfill my request, however it stated... that the order would be ready in 15 mins. There was no trace of this order on the app, and my checking was charged for theorder. My husband tried to call and no one answered. He had to drive all the way to the location for the employee to turn himaway. She kept telling him that she didn?t understand and basically told him to go home. So now I get to battle with my bank todispute this charge. Needless to say I will NEVER be eating at a Subway again. Read more
Went on a Sunday at about 5:30 pm on my half hour lunch break. Got there and there was only 1 person working and 3 parties ahead... of me. Wish they had a second person working, but sometimes this is just how the cookie crumbles. So i waited thinking itwouldn't take 15 whole minutes to get to me. And then, I come to find out they are out of all breads except the Italian her andcheese; the only one I don't like. I've never had problems like this before with any subways I've gone to (and I've been to alot). If I wasn't restricted on time I wouldn't be as angry but like dude, tell people when they come in that your that out ofstock of things instead of making them waste so much time. Read more
I don't normally write negative reviews, I try to sort things out, however I feel that this has been an escalating situation... with this particular store. I don't understand how you can honor the app, honor the ability to order via the app, and havepseudo promotions and not honor said promotions and end up paying full charge at the register and if you take them to task theyact up and get extra about your wanting your money back. What is that about? Why accept promotions you won't honor? I had asimilar issue 6 months ago in which an order couldn't be cancelled when I ordered it online. I called the store , the staff wereextremely rude and unnecessary . I eventually ended up getting a credit from corporate a week later. This is way too much workfor a sub par fast food location. Stick a fork in me, IM DONE! Read more
Disappointing. Vegetables looked old and very limited English leads to many mistakes while making sandwiches. I asked for a wrap... not to be cut multiple times and it was still cut. Not friendly, customer service is horrible they do not even make eye contactwhen taking order. Read more
We ordered 2 meatball subs through the app. Arrived at store, was told by woman working behind counter, she was out of meatballs... and to pick something else. Well, we didn?t want something else so we asked for a refund for our on app purchase. She said?no, just pick another sandwich?. Again, we said we did NOT want something different. She proceeded to say ?come back tomorrow;I will have meatballs then.? Seriously?!? My husband calmly said ?I want my refund please.? She proceeded to take cash out oftip jar on the counter and threw it across the counter at him. My husband is the most patient, kind man. He was so furious, andcouldn?t believe her rudeness!! This is not how Grafton community businesses treat their local customers. This subway locationwill NOT be visited again! Read more