Reviews for Baskin-Robbins in North Charleston, SC
I wanted a cappuccino blast, but the ingredients were in the freezer and couldn't be used! What kind of laziness is that? Then... the milk shake I got was a thin as a glass of milk. I don't know why I keep going back, it's always something. Read more
The staff here was friendly enough but I must have come at a bad time. The place needed to be wiped down for sure. I stopped... there for an ice cream cone?..the cone was stale and one of the flavors tasted like it may have been freezer burnt. Read more
Took my little one there and he loved it. However, I think I came in at a time where the staff were having a bad day and I... totally understand because I used to work in costumer service; but we were ignored for a little while before getting help andthey were snapping at each other in the back. There were no toppings or cones of any kind available. This was at 10:30am.Hopefully they had a better day. My kid loved it so I?ll give them a 3 either way Read more
Ordered a cake on 8/24 to be picked up on 8/28. The district manager called to let me know they had to cancel the order due to... the baker being out from COVID. Understandable. I had enough time to find another bakery to accommodate my requests. However,the 1 star is due to the fact that it has been well over a week and I was still fighting with this location to refund my money.I reached out to the district manager, Jenna to ask for a status update and she said that she would contact the store and getback to me. Well, she never did. So I called the store and spoke to the general manager who eventually helped me figure it outbut made it sound like a complete burden or inconvenience. I find it especially rude when I am explaining the circumstances andI get interrupted mid-sentences by a ? YOUR NAME?!?. Unbelievable. I may not own a business, but I would never treat a customerlike that. I couldn?t tell whether or not they had an attitude or they were stressed out. Just happy I got my money back. Butbased on my experiences I will NEVER think about giving this location a dime of my money. Unbelievable customer service. Read more
Tried to go on three separate occasions and every time no one answers the speakers at the drive thru. We have checked the hours... each time and are always there well before close. The employees are always there but won?t look at you when you drive by thewindow. They are lazy. I expect it?ll go out of business if something doesn?t change. Read more
After sitting in drive thru (dining room closed) for 30mins, I was informed that are not making any of their Baskin-Robins... drinks. If this had been posted on the door or anywhere it would have saved me a lot of time and one less vehicle clogging uptheir drive thru. Read more
We had Cherry's Jubilee. It was Awesome. One scoop was plenty. The service was great and very friendly. We were there in the... middle of the afternoon and it was pretty quiet. Read more
The ice cream was delicious and the service was good. They really should label the flavors of their ice cream containers though.... It was a guessing game of what they had. Read more