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Reviews for Dunkin' in North Bergen, NJ

Melissa Van Vorst 1 year ago
1

The guy at the drive through and the lady making the sandwiches were nice BUT the two managers were terrible and I had a coupon... I activated and apparently didn't go through, they wasted my time by making me come inside after driving through the drive thruto *resolve my issue*. Thr issue wasn't resolved and the only thing I got was my time wasted and an overage to my bank accountbecause the coupon (on the DD app)wasn't applied. I also called corporate since the issue and I keep calling back every few days,they keep telling me the complaint was escalated and someone would reach out to me in 24 to 72hours, and that hasn't happenedyet. Update as of TODAY, DECEBER 5TH, 2021: The most horrible management team that I've ever encountered, I can provide thescreen shot of the coupon aka *offer* that was activated on the dunkin doughnuts application. I purchased a large cocoa mochasignature iced latte, and a breakfast sandwich that I was supposed to recieve for free after paying for the large drink, afterswiping my card (The drive through server, knowing the offer didn't go through) the drive through person swiped it anyway forthe full amount of the drink AND SANDWICH after I specifically said NOT TO, the manager came to the window after seeing the wasan issue, I was given an eye roll and told to come inside to fix the problem, I went inside and was forced to wait for no lessthan 15 minutes. The nice lady making the sandwiches even tapped the manager (Dina) on the shoulder to let her know I have beenstanding there, she gave the lady a shoulder shrug and a nasty look and headed to the back of the store. She then finally gaveme a minute of her precious time to tell me that basically to deal with it and then had another lady manager come over to thecounter as well and they were then BOTH BICKERING with me and said there was nothing that they could do. Useless, ???? , andthen by the time I left my sandwich was COLD AND HARD, AND TO THIS DAY THEY HAVENT HAD THE RESP Read more

Jeffrey August 2 years ago
1

This particular dunkin' will not honor T-mobile Tuesdays $2 dunkin' cards! He (presumably the owner) told be that at his... location they will not accept more than 1 dunkin' card per transaction! Then he proceeded to not return the qr codes (whichwould happen if he voided the transacting like I asked him to!) So Never had a problem at other dunkin's! Would STAY AWAY unlessyou're into getting jipped! P.s. have a family plan with t-mobile and that's why I have multiple T-mobile Tuesdays dunkin'codes. Read more

NADIA VAZ 2 years ago
5

Very pleasant employees who have always embodied professionalism towards patrons. My orders have always been correct and always... tastes fresh. Orders depend on the season, this time around we purchased the frozen original, pesto grilled cheese, somemunchkins and regular coffee. Every thing was delicious! Read more

J D 2 years ago
1

Spent $40 and they forgot half my order. Don?t drive away without making sure everything is there

Hamdan Jaludi 2 years ago
1

Getting a cup of coffee takes so long. Everybody behind the counter is busy with drive thru and they let customers walking in... wait. Read more

Christian Neri 2 years ago
1

This has to be the worst Dunkin in NJ! They had 5 people working the drive thru and no one helping customers at the front of the... store. Waiting more than 10 minutes for a simple coffee is unacceptable. Read more

Kimberly C 2 years ago
1

First time i received a mini toast like this from Dunkin and paid $4.20!? This is very sad and makes me never want to come back... again! They showed me the bread package and because they gave me the beginning of the slices and not the middle, I got stuckwith half a toast. A full toast is usually the length of the box. Get with it Dunkin and make sure ALL slices of toast are equalsizes. Read more

Yunus Emre Ça?layan 2 years ago
1

I prefer to give them 0 stars. Too slow and too bad taste and I sad less ice while you order they just gave me ice no coffee and... chocolate croissant was not warm. ???? Read more