Reviews for Dunkin' in North Andover, MA
Some of the worst customer service i?ve ever experienced. Extremely rude workers who provide just as slow service.
They've really stepped their game up here recently. Used to be I couldn't pull up to the drive-thru without at least a half... dozen cars waiting, but they are much more efficient nowadays. Not sure if the place is under new management or something, butwhatever changed is working for them! Read more
Wait times can be fast or 20 minutes with only 5 people in the line. I know that doesn't make sense but it will.
Awful wait time. Consistently waiting 20+ minutes for a single coffee. Today I waited for a coffee for over 30 minutes until I... decided to just leave without my order. Rude service. A majority of the staff needs to be fired. Read more
Staff is really rude so is the manager. Went to get my on the go order but they were closed at 745am with no notice anywhere but... on the register... I went there to get my coffee but obviously they weren?t open but there was an employee there along with themanager. I asked if I could have my money back and the guys rolling his eyes and flailing his arms? Just wanted a coffee,couldn?t have that so I wanted my money back? Weird. Read more
Gave me the wrong order, manager was as disrespectful and un professional as one can be. Guess you can get away with terrible... service when you have an endless supply of students throwing money at you. Still loving Dunkin though! Read more
Drinks were fine but tried to order food and first three things we named, they didn't even serve. Not out of stock, simply that... they didn't make those items. It's a TV menu board, go take things off if you don't offer them... Read more
I just got to see them zapping flies over the donuts. So they have a fly problem as well as a dead fly in the donuts problem.... Overall the place was gross and inattentive. Read more