Reviews for Dunkin' in North Andover, MA
Very slow. Literally waited +15 mins. I couldn't just leave because I had placed the order the app and I couldn't cancel it. Was... late for work. New management ruined it. Read more
Need some work! The indoor area is always close so if you was to pick up your order or just simply walking in you can?t do that... a lot of the time because it?s closed off to the public but the app has it that you could pick up your order inside that?s veryconfusing. Food was nice, coffe was ok Read more
Speaker not working. Took so long. Had to wait long for 1 food order. 2 stars for nice staff.
Poor customer service wow... The female in drive thru pretty much was shouting how she felt about the customers in her earpiece... out loud where those waiting at the front can hear it all it was bad. She would say no ignore him i already took his order, toldthe other female at the front to close the door so customers can stop coming in it was awful. Made me uncomfortable actually. It happened on 8/22/22 at 1230pm so y?all can figure out who worked that shift . Read more
nice people but I? ordered turkey sausage and got regular. Need to be more careful.
Not sure who the younger women were in the morning/early afternoon that were on shift, but they were honestly probably some of... the rudest girls I've ever encountered in customer service. Right off the bat I couldn't hear her repeat my order and I askedher to repeat she said, she screamed it back at me, and I'm not even exaggerating. Both the cashier and the girl on the headsetwere equally as awful. I was honestly shocked! The sign says "under new management". The management and branch owner needs tohire new employees, I'd rather wait longer with better customer service because these snide girls are driving customers out.Never ever again. Read more
Does this place even try? Always avoid this place. They always get order wrong. This is the worst dunkin I've ever been to. Out... of timing desperation I reluctantly went. Got a cup with a sticker on the inside! Not sure how you dont notice since neverworked at one but given their history pretty sure they just are terrible at what they do and dont give a damn. Read more
The hours says this Dunks opens at 5am but it does not. Very rude in general, avoid this Dunks