Reviews for Steak 'n Shake in Normal, IL
Waited in line for 10 minutes before getting to place order, and when I got to drive up they indicated the car before me was... last order. I am not a mind reader, all lights were on inside and outside-there were 6 cars in parking lot - nothing to showthey were closed. Truck behind me also was in line. Manager came out and said the car before me was last car. How were we toknow that as we were sitting in line. Manager said it was after midnight. Checked clock and it was 12:01 at that time, and hadbeen waiting in line with me for 10 minutes and trying to place order at drive through for at least 3 minutes. This isinexcusable practice for a so called business. Read more
Shockingly the only restaurant we could find open on Saturday night at 11:00 so the drive-thru line was a bit long but really... moved rather quickly. The food was excellent! Fresh/hot/tasty and the entire order was correct. Gladly stop here again! Read more
Love hearing an employee complain about me standing there waiting for my food. Cook literally says right in front of me see what... she needs I don?t like it when people stand behind me. That?s fantastic service if the cook can?t handle a customer standingthere waiting for their pick up order that they placed online maybe he should either work a different position or not work atall or better yet keep the negative comments to a volume where a customer can not here you. Since I feel so unwelcome to comeand wait on my food that wasn?t ready when the app said it would be I will not be back to this location or any location for thatmatter. I don?t mind waiting for my food cause least I know it?s fresh but when an employee is gonna complain about me waitingyeah that makes me feel unwelcome. Not to mention I waited for my food to find out my fries or ice cold, but they taste sodisgusting. I can?t even eat them. Read more
About a month ago my husband stopped at the location in north Normal and ordered 2 chili macs and 2 fries. Got home and had 2... chilis and 2 fries. He even asked her twice if they were chili macs and she said yes. Swore we wouldnt go back but guess what wedid tonight. Ordered chili mac and a fry. They forgot the fry ans rhe chili mac was nothing but oily grease, way, way worse thanusual. It's so sad how the food has.gotten so much worse. Used to be one of our favorites but will have to stop going due topoor quality food and terrible service. Read more
The food was great! But having to order from a KIOS is not a good old homestyle way to great your guests!!! I never talked with... a waitress or was able to feel at home with staff like it use to be!!! And for the KIOS that's ridiculous unless someone can gothrough and teach everyone how to use it! Unfortunately we will not be eating at Stake 'n Shake anymore! ???? Read more
They are racist & the place is filthy. Steak n shake is normally good but the Bloomington steak n shake is gross & depressing.... The quality of staff is the lowest I've ever seen anywhere even compared to McDonald's. I don't eat McDonald's but I wouldbefore eating at this joke of a restaurant with a racist manager. Good luck if you eat here, I most certainly never would.... Read more
My favorite meal is chili with French fries and a large Coke. It's a treat!
Well...where to start. Apparently there are no more servers, so you'll use a Kiosk and place your own order...which is fine,... but it will ask you if you would like to leave a tip...which is interesting, since you'll do all the work. The food, at leastfor us was served cold about 30 minutes after we ordered and the chili, is chili flavored water. Of course, you will need to goback two or three times for the forgotten items from your order. Read more