Reviews for Red Robin Gourmet Burgers and Brews in Normal, IL

This was one of the best experiences in a long time. The waitstaff was absolutely amazing! We ordered and were shocked at how... quick it came out. It was a great 1st experience for one of my sons who's been asking to try it out. Will definitely be back tothis location! Read more

First time I came here the burger was awful and the sweet potato fries somewhat made up for it. Gave it a second shot and... everything sucked. Paid $15 twice for a soggy mushy burger. Honestly think I?m happier with a cheap fast food meal over thislocation. Read more

I am a huge fan of Red Robin burgers and usual get a delicious meal. Sadly the truth is the same here as any online order. Do... not expect it to be the same standard at all. I get my favorite red royal burger and it was covered in so much mayonnaise myburger patty was white I had mayo on top and bottom bun it?s like they dipped my patty into the mayo jar. I couldn?t even holdit in between the buns it would slide out. Not mention my entire palm was puddled with mayonnaise. Extremely disgusting and Verydisappointed in the quality of the food from this order. I will not be returning to this location since they have no pride atall in the food they send out for not cheap burgers Read more

In from out of state to bring daughter to college. We have gone to Red Robin restaurants for years. This was the most disgusting... food quality experience. My husband didn?t finish his burger or fries. How do you screw up Red Robin fries?! It?s as if they hadbeen sitting around for hours. My teriyaki chicken was inedible. I used a fork to try to cut the sandwich bc it?s messy. Icouldn?t stick the fork in the breast. It had crispy corners, dry, but had a taste and interior texture as if it wasn?t cooked.Very odd?hopeful for better food experiences elsewhere. Read more

My girlfriend and I stopped here to try to eat lunch after her physical therapy. Even though the restaurant was only half full,... they were struggling to seat people and get takeout orders out. The hostess was running around the restaurant and rarely at thefront. Even though they had open booths, they said they were at capacity in the main dining room and were no longer seatingpeople in booths. We waited 10 minutes to be seated in the half empty restaurant and then left. I am calling out THE OWNER onthis one and NOT THE STAFF. It is pretty clear you didn?t have enough staff for your restaurant to open but decided to do itanyway. If you can?t operate then higher more staff or shut down for the day, don?t waste everyone?s time when you clearly can?tserve them. Read more

Onion rings were delicious. My husband liked the fish and chips and our son enjoyed his burger. My burger was good. The fries?... Cool and bland. They need to be salted right out of the frier. Read more

The wait was longer than quoted which happens, but we waited another ten minutes for our server even after being seated which... was disappointing. I ordered the Madlove burger as usual and it was good but the cheese is usually crispy and not soft. Myfriend had the Banzai burger and it really was so delicious. Read more

I won't go back. I paid $17 for a impossible patty burger. The original ingredients stated I would get salsa. I put it on the... side and was charged an extra $1. For two people it was over $50. Two drinks, two meals and an appetizer. Read more