Reviews for Five Guys in Normal, IL

Expected fast service and delicious food. Wasn't too crowded when we came in. Restaurant was really clean and the restroom as... well which was really appreciated. Staff was kind and worked fast. Great location overall. Read more

The food was very good! It was made fresh when ordered. The lady that took our order was friendly. It is a little on the pricy... end. The cheeseburger and fries were tasty. They give you a lot fries so you can definitely split an order of them which saves alittle money. We sit outside since it was a nice day. This was my first time trying a Five Guys. It is kind of fun that you canget peanuts to snack on while you wait for your food to come out. Read more

Ordered two burgers and two regular fries and our total came to $42. Insanely expensive, but we figured the food quality would... reflect the price so it wasn?t a big deal. After waiting almost 20 min for our food, we finally got to go home. Both burgerswere completely missing some toppings and both had other random toppings added. Our receipt reflects our correct order, so notsure where the confusion occurred when making it. Tried to call but the phone number provided on their website goes straight tovoicemail and says the line is busy. Super disappointed to have spent so much money on food that wasn?t even close to beingcorrect. Read more

Decent food, good service, I just can't say that it was the best burger I've ever had for the price - if you like their style of... burger? Congratulations, this is your spot, but for me? I expect a little bit more bang for a $13 Burger. Not bad though - andif you're into fries? Their large fry comes with enough potatoes to choke a horse. They are pretty upfront about literallyeverything in the store containing or coming into contact with peanuts though, so if you have a peanut allergy? You don't wantto go here. Read more

I had heard a variety of critiques from people regarding Five Guys so I wanted to try it out for myself. I love a good... cheeseburger so that's where I went for lunch today. I got the cheeseburger, a medium sized fry (which would be a small at anyother fast food restaurant) and a medium drink. The young man behind the counter must have seen the look on my face when he toldme the price was $22- for a cheeseburger meal. Ok, I can accept that provided the meal is exceptional but, it wasnt. Thecheeseburger was a sloppy mess, almost impossible to eat. There was nothing special about the meat patty. The fries werelukewarm and not crisp at all. Very disappointing. The flavor and price of a whopper meal at Burger King is much moresatisfying. Five Guys should be ashamed of the cost of their inadequate product. I highly advise going elsewhere . Read more

Food was very good, we ordered ahead but still had to wait about 10 minutes for our food. There was only 1 person waiting ahead... of us with 1 or 2 tables with people at them. That being said, the workers were very friendly and got the food ready as fast asthey could. Fairly expensive for what it is but still worth checking it out. The cajun fries are awesome. Read more

The burger and fries was very good. It was made fresh when ordered. The place was clean, and some of the staff was very... friendly. The only reason I couldn't give it 5 stars was due to the pricing. However, the quality of the food was great with allfresh ingredients. Read more

This place it worthless. I ordered online for carryout. 4 burger and 2 fries only for over $50. The website said my order would... be ready in 8 minutes. I proceeded to the store only a few minute drive and clicked on the check in button. I then waited 45 minin the store for my order. I watched as they serve the walk in orders but all the online orders or door dash order get set toshelf above the french fries. I don't know what logic there is in making the burger for an order then placing it in a bag to sitfor 20-40mins and then coming back to put fries in??? I would say it was under staffed but there were 6 people behind thecounter and they were all wondering around like headless chickens. I don't blame them at all, they were pleasant but clearlylacking any supervision or management presence. Again how do I know this? Because I had almost and hour to watch and observethe goings on. I finally asked if they even had my order and they "found" it on the shelf above the frier. After my short drivehome the fries were hot, but burger cold. We tried to call to have new burgers made but the phone was busy. Later we learned itwas sitting off the hook(see picture). We returned to have new burgers made and again waited almost 20 mins. Again the burgersat on the "the self" awaiting fries???? I will not be eating at the Normal location ever again. Its too bad, I like thereburgers but this place is worthless! Read more