Reviews for Starbucks in Norfolk, VA

My recent visit was horrible! It was about 6:20pm and the staff was extremely rude. I ordered a tall Veranda coffee and was told... after 11 they do not offer those, it could just be this location I?m not sure but I have never been told that at any of theother locations. My order was taken with an attitude and it was a simple coffee nothing extra. I was handed a hot coffee with nosleeve or warning that they were out. When I asked for a sleeve I was told I don?t have one and he walked away and that was it.No apologies or anything. I frequent this location but I will not anymore. This was very disappointing. Read more

This is the slowest Starbucks in the area. If you go through the drive through it will take forever. Only go if there is like... one or two cars otherwise you'll lose your mind. There are busier Starbucks that go much faster. Read more

I loved this store! It was my home store I would go twice a day! Please FIRE Sophia! I ordered a doopio machiatto with ONLY... two scoops of foam and NO MILK. How hard is that to comprehend? She brings me a cup full of milk and when I asked to remake shesaid unfortunately NO I will just give you your money back. I refused and again explained to her how simple it is to put twoshots of espresso in a cup and add ONLY two scoops of foam! She finally made it and it was good! I said ? thank you to her andsorry I really cannot tolerate so much milk ? but she didn?t say anything back rolled her eyes and almost slammed the cup on thecounter with a MAJOR ATTITUDE. No bueno Sophia. ! Read more

How can you always be out of the dragon fruit tea ...take it off the menu if you don't have it....@ 9 am you should not be out... of anything and if you are put an out of item on the picture and take the vanilla bean mini scones out of the display case. Yourprices are crazy hi but I walk away with something I didn't have my heart set on. Why do you have to see if there's any pumpkinbread available at 9 a.m. take better inventory like Walmart look on the register if you only have but so many have yourregister do a count down. My time is valuable I don't have time for you to check in the back every time I come. An when I end upwith the pineapple tea because dragon fruit tea was out of stock both times at 9am then at least make it taste likepineapple...for as much as I spend I should not have to add nothing to my tea especially pineapple juice!!!! Do better Starbucksif it wasn't for the pumpkin bread year round you would never have my business because you have failed in the tea department...Ican't drink coffee and I'm allergic to banana bread. N Military Hwy Norfolk VA by the AT&T store so you know exactly whatStarbucks I'm talking about the only one I go to Read more

I have rarely had issues at this Starbucks. It's mainly when I order a decaf and get caffeine instead. But they already replace... it quickly. Besides that I have had no issues. The workers, especially, through the drive through are so pleasant. Read more

Honestly this is the worst experience I?ve ever had at a Starbucks. The barista was so rude to me I will never be back to this... one. As I was ordering my drink she kept interrupting me and trying to tell me my total, as I was saying with ?soy milk? or etc,she interrupted me three more times before I said ?please hold on I am not done ordering my drink? and after rolling her eyes atme finally let?s me finish my order. I ordered a cold brew with cold foam - which she put a Frappuccino lid on top? I could goon and on. Absolutely no tolerance for this when I?m spending $10+ on a singular drink. Staff here is rude and not helpful. Donot go to this location. Read more

So I really love going to the Starbucks in the area the team is fantastic they?re very friendly very nice customer service... skills are all up to par I couldn?t be happy with my experience with the Starbucks compared to many others Zack and his team aretruly passionate about what they do to make their customer satisfied with their experience at this location the location isclean convenient and nothing better Read more

Definitely did not get what I ordered. Very little ice and no whip cream. What is the point of customizing your drink if they... give you whatever they want to make. Definitely do not recommend this starbucks. Read more