Reviews for Firehouse Subs Janaf Mall in Norfolk, VA
It seems they never have Italian dressing. Every single time I order a salad with Italian dressing, I get the salad with NO... dressing. Not even a substitute! Five times this happened, five times I called, five different excuses as to why I didn't getit. I'm done. Read more
Dirty. Has flies. Staff is talking about how they can't wait to leave. Manager decided to shake out the rug onto the floor by... the drink machine, two feet away from where we were trying to eat our sandwiches. It took 30 minutes to get the sandwiches. Notcoming back here anytime soon. Read more
They need to work on the employees tone when they are speaking to a customer when I called to complain about 2 turkey bacon... RANCH that had no ranch she said there was no manager that all she could do is give a discounts the next time I came in becausewe live a hour away so I wouldn't be returning the sandwiches I again asked when a manager would be here she proceeds to tell mewith major attitude that one would be here on the morning then said " I guaranty he will tell you the same thing". I will notbe returning to this business and will pass the world around.. Read more
Great subs. The staff was nice and very easy going. They were also thorough in placing our orders. Food was fresh for sure!
The manager and coworker were so in a rush to leave 04JUN2022 that when she put my sons sub on the counter it fell on the floor.... Very RUDE! If you don?t want to provide customer service, don?t work in fast food! I will contact the district manager. Read more
Poor Customer Service. First this not my first time at this location. I come to this location a lot to order a Hero sandwich.... Always received great customer service. But for some reason the last couple of times has been bad. I came in, was greeted, butwhen I walked up to the counter. The associates including the assistant manager continued to discuss what ever conversation theywas having rather than placing their conversation on hold. Honestly, I do not want to hear what they was discussing about, thatshould be privately or when no customers are in. They seem to not even care. The associate stood at the counter continued herconversation with the other young lady. It took a min or too before they said anything. I actually had to tell the associate ?Iwould like to order a Hero sandwich? before she actually acknowledged me. Then they charge for additional items in the sandwich,to not have those items on the sandwich. Good thing I checked before walking out because I knew my sandwich was not going to bemade correctly. I Attempted to talk to manager before making this post, but have been unsuccessful with getting in contact withthe store manager. So here it goes. My customer service experience per the back of your receipt. Read more
Great sandwiches & friendly customer service! Would rate 5 stars, but they're just so pricey. While delicious & exactly what I... was craving, this large Steamer sub was over $11 with tax. This is my once in a blue moon treat! Read more
I ordered a veggie sub for lunch today & it was absolutely disgusting. It wasn?t hot (cheese wasn?t melted), there was so much... mayo/ sauce on it that the toppings fell out & the sub itself wasn?t cut all the way through which made a giant mess when Itried to pick it up. I will never order from this location again. The two stars are for the Door Dash driver who was very promptwith the delivery. Read more