Reviews for Dunkin' in Norfolk, VA
There a young crew in the morning. Young black men. I haven't seen them lately .. not all together. But anyway. They are the... best. The food is always made perfectly and my drink always snaps. Customer service is great as well. Please bring these youngmen back. They made this my favorite dunkin. Now when I go I don't see them and a manger is present calling the shots. My foodis always disappointing and my drinks don't hit the same. So sad. Anyway bring dem boys back. I miss yall. Yall made spending20 dollars on dunkin worth it. Now it just seems like a reckless decision Read more
Never have I ever felt the need to share a bad service day, I've worked it so I get it. BUT I come every day sometimes twice a... day and I've never onece had an issue BUT today's was horrible. Also no cars ahead of me and 1 behind me. So I ordered my firstlatte asked me 5 times to repeat each item to add, mocha, liquid sugar and Expresso shot. Ordered my second latte 1 mocha 1liquid sugar and Expresso shot, was asked 3 times to repeat that one. And hash browns. I get to the window and was asked 2 moretimes what my order was cause they made a coffee drink that was from an old order then I seen they rung up an iced coffee andice latte and NO hash browns and 3 Expresso shots... I gave up and took the drinks anyway but they did not look good at all. Soafter I get home they labeled the drinks wrong so the coffee was labeled latte. Not hard to just trade drinks that's fine butthey mixed up the ingredients so the coffee had all the sugar and moacha and the latte had all Expresso shots no mocha, sugar ormilk... They tasted horrible ???? Read more
First time here. We were on a road trip. I loved this Dunkin. Different than in New Jersey, New York, Pennsylvania area. It's... big, plenty of sitting options: at table, on soft arm chairs or bar stools. There are bathrooms, were clean we used. Plenty ofparking. Staff was friendly and nice. Coffee tasted the way we like (not too strong and nor too weak). AC was working. Overall ,great experience Read more
This location sucks it?s horrible!!!! Someone needs to shut this establishment down I bought sourdough tomato presto sandwich my... tomatoes was frozen and my bread was cold!!! furthermore my iced coffee was bitter and very strong ??????? when I ordered itextra sweet Read more
Adjusted stars to reflect current status of restaurant. No gloves worn, no masks, no hand washing. Both employees... eating/drinking behind the counter and in the lobby. Both employees on their personal cell phone. One sneezed behind thecounter, didn't even try to cover their face. No cutlery to eat with. I asked for a fork and the lady who was leaned over on thelobby side of the counter says"we don't sell forks." Read more
The quality of the service depends on the staff present. One visit there were two people present and they were professional and... prepared my items to a great standard. Next visit, the workers were not on the same page communication wise and seemed to beimpatient with one another. My items were not prepared properly and items were not included in my order. Another visit, I walkinto noise and I was thinking two customers were in disagreement about something because the tone of the voices were clearlyabusive in nature. The noise was actually two workers highly annoyed with each other and having it out with one another. Theywere unprofessional and could care less if customers were present. It was embarrassing to watch them go back and forthexchanging horrible words. I left out. The last time I visited, I walked in the lobby and no worker was present at all. Icalled out several times for assistance and looked around. No one. 1 min goes by. No one. 2 min goes by. No one. 3 min goes by.No one. 4 min goes by. No one. No sound or nothing anywhere. I was like who would leave the lobby open unattended. Read more
I thought it was pretty food coffee. Dunkin is never as strong as I like it. I tried the doughnuts and they are not that... good, not bad, but not great. The service was friendly and it was clean. My complaint is that the location is tough to get outof which is not their fault. Read more
Poor customer service. I was not greeted or acknowledged when I came inside to order. There were 3 people working and not one if... them asked me what I wanted to order. The employee that was behind the counter walked right by me on the other side of thecounter and did not say anything. I was ignored, so I left. I will never be going to this location again. They are rude. Read more