Reviews for Dunkin' in Norfolk, VA
Clean, friendly, very enjoyable, best Dunkin doughnuts I've been in, in Virginia
This Dunkin is absolute trash, this is the second time I?ve been there and I had hope that it was just a one time mess up but... they didn?t even warm up my food all the way. The food was cold like from a cooler cold. The iced coffee I got taste likestraight burnt coffee. If I could give no stars I would! Read more
So I get the same thing every time I go there. I get a bagel with cream cheese. I feel like they may think cream cheese is like... butter because everytime I get my bagel there's the thinnest layer of cream cheese on it. Almost non existent. Even when I askfor extra cream cheese they still short me. I know they'll never look at these reviews so I'm not sure what the point is. Theemployees don't really care as long as they get paid. Customer satisfaction just doesn't seem to matter anymore. You can'treally blame the employees either. This is a quality control issue. The person responsible for training, instilling a sense ofurgency, and maintaining consistency in services is at fault. I worked in a restaurant for years. You make it better by simplytaking pride in your work. Read more
Dunkin' Donuts that does NOT have donuts !! ???? My Sweet tooth was hankering for a donut. So I got out of my comfy chair,... struggled to get my shoes on (I have limited mobility), and I struggled to walk with my cane one block up to Dunkin' donuts. Thefront door to Dunkin' donuts was closed and locked at 4:30 p.m. in the afternoon. I can see the employees in the dining areasitting at the table laughing it up having a good time. He tells me to go to the drive-thru window and so I did which is wherehe told me through the window that we have no donuts. I'm thinking to myself what a waste. I'm thinking to myself as a formerbusinessman that a retail store location with this type of frontage has got to be shelling out at least $2,000 a month just tokeep this location open with the lights on (minimum).. I would think that I would do everything in my power to have the abilityto sell whatever I could sell to offset the expenses and running out of donuts is not one of them. One month later (i.e.yesterday) I was riding as a passenger in my friend's car and I asked him to go through the drive-thru to see if they had donutsyet and their answer was still;. No, they still do not have donuts. Wow... This is incredible. My late father would roll overin his grave if he knew this because he told me stories of how he used to carry 50 lb sacks a flower into the first originalDunkin' donuts in Quincy, Massachusetts during the early 1950s. Quincy, Massachusetts is the neighborhood my father grew up induring the 1940s and 50s just a few miles south of Boston, Massachusetts. Read more
The drive-thru had a long line but they were able to progress through the orders rather quickly. I've only stopped here a... handful of times and you could easily fit a pickup truck through if you have one. I ordered an everything bagel with avocadospread, they were not so neat in placing the order in the bag and the napkins they included had avocado spread on themalready. Additionally I ordered a vanilla cream donut, it was early in the morning and you would think it was fresh but I thinkit was at least a day old. I'm only giving it three stars based on the quality of the products. Read more
Service was fast and the coffee was good. The menu in drive through, however, was past the speaker and microphone for ordering,... which made it difficult to see the menu. It?s a drive through only location. Read more
Kept asking us what we ordered and then got half our order wrong. Turned around and went in to tell them and they took our... entire order and threw it away. So they wasted the food and made us wait longer while they remade everything. And this is howthey remade the food. Read more
Very cute inside and indoor seating. Wasn't busy when we went at 3:00pm on a Tuesday. The food and coffee came fast and correct.