Reviews for Jersey Mike's Subs in Niles, IL
I just picked up a mini #6, the cashier with the glasses and facial hair gave me my sandwich. I said thank you, he looked at me... and said nothing back. Customer service needs improvement. UPDATE 7/9/22: I posted this review last Monday on July 4th, thenext day the owner or manager of the business responded, asking me to reach out to them via email so they could rectify theissue, which I did. 3 days later and I've heard nothing back from them. I'm guessing this is the type of standard lip servicethat many businesses will reply with under negative reviews to look like they care, but then don't follow through with what theysay. That's okay because I heard Subway recently revamped their menu, so I guess I'll be going back to them, thanks. UPDATE10/14/22: Still haven't heard from them and haven't been back since. Read more
The staff was overwhelmed with customers when k showed up for lunch at 11:55am. However, because the staff was in sync, and at... the lead, Esmeralda, I was in and out (meal finished) within 20 minutes. The kindness and hilarity of Esmeralda and the rest ofthe staff, makes this a prime Jersey Mike?s location! Thank you for the meal and the laughs! Read more
Fries were hot and crispy (amazing hand cut) and the lemonade fresh and tart. lol in all a great experience. Thanks for the team... for sandwich makers for a great meal. Read more
The Italian sub was OK, better than I thought it'd be. The surprise for me was getting a Philly Steak sandwich withOUT the... cheese (ugh. who the heck thought of -that-?! Ruining perfeckly good beef with a layer of goop?) and watching my endenturalfriend be able to eat it...and it was pretty darn good with their sweet onion sauce, should have bought a Large. Live 'n learn.A touch pricey, so it won't be a weekly thing. It's just a little off the beaten path for me, out west on Touhy. Got one on theNorth side? Chicago, I mean. There ya go. Bon Appetito. Read more
I had a coupon for a free regular sub, and this was my first time trying Jersey Mike's. The sandwich I had ordered was the... famous Philly. When getting the sub there was a mix up at the register. When getting home, I noticed the sandwich was huge likethe length of my arm. "This is the regular?" I remembered thinking. When I opened the sub I saw it had a lot of sauce on it. Icalled them and Ronny answered. Ron was very professional in explaining that we did infact have a mix up with bags. The sandwichwas not a regular, and it was buffalo chicken. Ron insisted I come in and they'd give me the right sub for free. I kindlyrefused. We talked for a few minutes. I tried the sub while we were on the phone and it was good. Jokingly, I said to him "noworries, next time I come in I will just order the famous philly again." Ron told me to mention what happened and they'ddiscount my next order and give me a free drink. There was no compromise with Ron, lol. Although the sandwich was not what Ihad ordered. Their customer service was great. Ronny was fantastic. The staff was very kind too. And you know what, that sub waspretty good. ???? Read more
FIRST TIME CUSTOMER AND WHAT AN AMAZING EXPERIENCE. I walked in and said, "first time here" the young lady with the glasses (i... believe she was the Manager sorry don't recall her name) was so energetic, knowledgeable, friendly and knew her sandwiches. Sheasked what I like to eat and explained everything in detail. I felt like a superstar or celebrity. Thank you young lady andstaff for such a humble first time experience. I will be back! Read more
Ordered all online for pick up and it was a very seamless and easy process. I didn?t need to load an additional app and I could... easily do it through my phone. Ordering was simple (easier than other sandwich shops). Once I got there I didn?t have to wait inline and it was right in the table to the left for a quick in and out. Would definitely order from here again for a quick andeasy experience Read more
It's a rainy day and a hot sub was just the thing! I was amazed on how quick it was made and I was back at work with a great... tasting sub! Big Kahuna was amazing! Read more