Reviews for Firehouse Subs Niceville in Niceville, FL
Got a steak and cheese sub, steak was cold, like it just came out of the cooler cold. It's kinda gross. Pretty clear whoever put... the sandwich together didn't care how it came out. It's a shame to have wasted $10 on a sandwich that amounts to trash. Read more
took forever to actually get my food and when I did it was wrong. tried calling ahead for a pick up order but I guess they havnt... taught them how to answer phones yet. only incorrect sandwiches. Read more
Sandwiches were great here last year, but the Italian I had yesterday was terrible. It was practically just bread and mayo-... almost no meat or condiments and was missing the cheese and pickles completely. There was a sign outside saying that they areshort staffed, so in that situation I understand if wait times are longer, but the quality of the food should not suffer or youare going to lose customers. Read more
Update: I?ve called multiple times to the niceville location about getting a refund and they keep telling they cannot issue... refunds from orders on the app. Offered me a free medium sub when I come back. Like I am going back there?.my order was way morethan a medium sub. I placed a curbside order through the app at 5:58pm for pick up at 6:10pm. I arrived at the store at 6:14pmand called the number on the window to let them know I arrived. I stated my name and car make/model and that I had a curbsideorder. The young lady that answered said ok and hung up. I then waited in my car for my order. After 20 minutes I called back.At 6:34pm I called back and said that I had been waiting on my curbside order. A different lady answered this time and said theyno longer do curbside orders and that my order had been ready on the rack inside. I told her someone should have told me thatthe first time I called. I would have walked inside to pick it up. After sitting in my car for 20 minutes, and my food sittingout for 20 minutes, I asked for a refund. She told me she could not do a refund because I placed the order on the app and that Iwould have to call back at another time to speak to a manager. There would have been no issue if I was notified during the firstphone call that there is no longer curbside orders. Read more
One crew member ( I think I heard Max or Matt) touched his hair with his gloved hand. He was also touching his sweaty shirt to... wipe his face. When I called him on it he got an attitude with me. The manager said nothing. He finally washed his hands and gotnew gloves. The third crew member (Sierra) said sorry about it. The whole time I was in there the first kid kept arguing withthe manager and had an attitude. Food was great and respect to the female crew member (Sierra) who spoke up. Maybe I will beback when the male learns about hygiene and sanitary conditions. Read more
My kids love to eat here! Great service and the subs were made perfect. Met the assistant manager and gentleman at the register... and both were very kind! I hope Firehouse can keep friendly workers like these with the job market the way it is. We willcontinue to support with our business. Read more
Great sandwich options, helpful employees. My only reason for not going higher than three stars is that the tables were not... clean and no other patrons were seated in the restaurant. It seemed that it could have been a simple task to wipe down thosetables during a moment with only one customer. But the food was terrific and the girl behind the counter prompt andprofessional. Read more
I went to this location tonight around 8:30pm. When I walked in no staff said ?hi? and just had a sad face on like I was ruining... their night by being there. After the young girl with short black/brown hair made my sandwich.. she said ?here you go?. Shedidn?t even put it in a bag for me or anything. I had to put my own sandwich, chips, cookie, and coke in a bag for myself. Badcustomer service! I?m contacting corporate as well because this is absurd. Read more