Reviews for Subway in Newport News, VA
Been a go-to for a while now. Staff have always been great people, some go above and beyond and learn your order. Recommended.
This Subway used to be great, but in the last several months it's gone downhill. The staff are rude and the food quality isn't... what it used to be. If you order online, add at least 10-15 minutes of when your food will be ready. I'm not sure what happened. Read more
The fat light skin girl with the pink braids is rude, lazy, and disrespectful. She got out of making two orders by causing... problem with her nasty attitude. The other employee had to make the order. Never will go to this location again. Read more
This place never gets pick-up orders correct. I've picked up a sub before and got home, and the staff had made the sub the exact... opposite that it was ordered. No mayo? Guess what, you're getting extra mayo. Read more
After a long day at work, I ordered a turkey, bacon, club wrap. I went home. What I received was awful. It was not a wrap, it... was only folded over. It was dripping an orange sauce everywhere. It turned out to be hot sauce. There was no bacon. There was abunch of stuff in it I didn't ask for or want. I didn't get a refund and was told it was what I had ordered. I wonder if thekids working there thought it was a good prank. A waste of my time and money. Read more
Total disaster of a subway I ordered a curbside order from the parking lot. Waited for over 30 mins , no one ever brought my... order out to me (I have small kids) so I had to go inside to find out what the holdup was. Never was greeted, I had to flag downa girl and ask where my order was since I've been waiting and was told oh we just finished but we don't have both pizzas ...ucan cancel on doordash. I told her no I ordered through the subway site and that the only option I have is contact store so sheneeds to refund me or cancel the order she said she can't and I asked for a manager she walked off and another girl walks overwith my bagged food says they can't do refunds. I ask why I'm being charged for food I don't get and she said I don't know andshrugs it off. Horrible! When I get home my subs are so soggy I can't even eat them. It looks like they just straight poured oilall over it and bread is a soggy mess. I will be in there first thing tomorrow demanding a refund. I called to let them know mysubs are not edible and was told manager will be in tomorrow, when I asked for managers name the girl refused and said she can'tgive the name. You really need to have a manager working at all times because they have clueless kids working which seek to notknow how to do a simple task. Read more
Ordered 3 subs last night, online for pickup. They were all disappointing but this was the most disappointing. What i ordered-... meatball sub on toasted Italian 5 cheese bread. Double the protein, extra cheese, extra Mayo. What I got (I was hungry and tooka bite)- appears to not be double protein. There was no cheese and 2 random globs of Mayo. It was cold and the Marinara andmeatballs tasted...not recently made. Read more
My experience at this subway was amazing! Thanks to Brenda for all her help. You are amazing Brenda.