Reviews for Red Robin Gourmet Burgers and Brews in Newport News, VA

We had a birthday lunch for our dental office, there were 8 of us. Our waitress Chasity was amazing. She didn't forget anything,... came back to fill our drinks often and made sure we had everything we needed. The manager Jerry also came over to make sure wewere taken care of. He is very nice and does a great job! This location is very clean and organized. The food was good and theservice was outstanding! Thanks to all! Read more

Busy burger joint but the food...ISNT BAD! The burger was very flavorful, juicy and a lot bigger than I expected. One tip: Get... the burgers that cost a bit more. The other burgers have smaller patties. If you're really hungry...this tip will benefit you! Read more

Two stars only because the food was decent. The service was terrible. I asked for lemon with my iced tea, didn't get it. When I... requested it I got hit with a condescending "suuuuurrreeeee" as if I was being difficult. Lemons came out and were disgusting,looked like they've been chewed up and were obviously cut ~5 days ago and were going bad (see photo for reference). Peppergrinder on the table was also disgusting (see photo). Floor was filthy under the table next to us, but they didn't sweep it whenthey bussed it which shows a serious lack of caring. The worst part of it all is when I politely addressed these issues with myserver he didn't apologize or try to understand the problem, he just flatly and dismissively stated "that's how our lemonscome." "Uh no, I can tell they're old." "They're not old, I can get you different lemons but they'll be the same." I'veworked in restaurants since I was 18 years old serving or bartending, I'm now 31. I can assure you that this is not how youaddress an issue with a GUEST. Red Robin needs to tighten up and teach their staff hospitality and proper guest service. I wouldNEVER. Read more

We were seated immediately and then because our party size was greater than anticipated they moved us without complaint to a... larger area! Our waitress was very careful and got our orders correct and the food was delicious. A few of us ordered appetizersand I was surprised how quickly they were brought to the table- and still hot! Everyone is short on servers right now, but thisteam pulled together and provided great service. I'd definitely come back. I recommend the cheese sticks, any burger on theirmenus, and the alcoholic milkshakes!! Read more

First thing was they were out of Ice Cream. Second my daughter ordered the chicken sandwich which was 13 dollars . The chicken... sandwich was two tenders on a bun. You could order a whole order of tenders for that. How does two small tenders on a bun becomea 13 dollar sandwich. Picture is included of the so called sandwich. Next the fish looked already eaten at. You can see fromthe pictures it looks like someone ate all the corners off the fish. Not worth the price for such lack of quality and amount youreceive. Now the hamburger was good but the onion rings seemed store bought not fresh made and had a weird taste. Have had theironion rings before they were not the same this time. Read more

This Red Robin location was absolutely amazing. The food was great , fresh and hot. Our host Kelly was knowledgeable of the food... menu and drink menu and was able to give recommendations based on our taste. She was joyful and smiling giving the atmosphere awarm and welcoming vibe . The restaurant itself was nice and clean. I will definitely be returning to this location to enjoysome burgers ! Keep up the great work Red Robin ! Read more

So I've always hoped Red Robin would be good. Been here a couple times and meh....but this time.... excellent! Didn't have the... drink but apparently it was good. Burgers cooked expertly in my opinion (At least mine was. The others were well done. Kindahard to mess that up.) Buns were soft as they should be. Fries were bottom less and the bacon fondue was mmm mmm mmm! Servicewas the best! Hopefully the quality will remain if anyone goes here but one of the best burger spots I've tried lately ????. Read more

Server was amazing. My burger was cold, my zucchini fries were cold. They charged an extra 1.49 for the zucchini fries, which is... not a big deal. Most of the sides are endless. Free drink refills. Read more