Reviews for Dunkin' in Newport News, VA
Let me start off by saying the if I could give no stars I would. I placed an order through the app. Just a cup of coffee. I was... told by a man with beard and dreads, (didn't catch name) said he did not receive it. You send it to the right location??? Veryaggressive not let's try to solve this. He left came back and said they had served me an hour before. Which was a lie. I justsaid forget it, keep the $3.00 and drove off. All the other reviews stating that there is an argumentative manager there areTRUE!. This location has gone down hill fast. I will not be returning. And I will delete the app. No more for me. Read more
A little disappointing this morning. The staff was friendly, but our Bacon Egg & Cheese Croissant had no egg and had no cheese.... Donuts were good though they had no blueberry. Read more
***ZERO STARS***. The staff has been extremely rude on multiple occasions and we are not rude or argumentative people. It?s... completely one sided. I don?t understand how a business continues to operate with employees like Emma working the drive throughwindow. When we called to inform their manager we were told that there is no manager that works there?. Never going back Read more
I really don?t ever do this but couldn?t ignore it. I got an avocado toast which wasn?t even toasted, got a turkey sausage egg... and cheese that clearly is on a English muffin but for whatever reason it was on a croissant and wasn?t informed of that and mytater tot?s were literally falling about cuz of how oily and undercooked they were. Will. Not. Be. Back. Read more
I have tried and tried to make this my number 1 coffee go to! BUT they cannot get it right....seemingly EVER. 1 simple drink... order. Is more often mixed wrong than right. I order NO SUGAR drinks. I get sugar! They run out of donuts!!!!!!! They run out ofdifferent food items. They are horrible at customer service. I'm over it! Read more
Out of the 6-8 years that I?ve been getting Dunkin this is the only place to EVER stir the sugar in the bottom of my iced... coffee. It seems silly but whoever did that you just made my day. Idk why every Dunkin doesn?t do this. Read more
If we could they would get a ZERO! We came to order one coffee in the box & a dozen donuts. So the order was not huge! Also... added was a large coffee. The cashier said the wait wouldn't be long. She asked could we pull fwd. The wait was very long. Allthe other cars were being waited on. Go back thru and the window was open and the new cashier would not acknowledge someone wasat the window. I had to say excuse me. I asked what the hold up was with the order. A lady comes up Yelling saying next timeorder a day ahead. I said why are you yelling? She says you're rushing us, and I only have 2 employees here. She says I wasyelling. I said I'm not yelling, I can't pull fwd again bc I have to go. Your cashier said it wouldn't take long. She said theorder is almost done. I said we want our money back. She yells and says I need the receipt. Then took the card and refunded themoney. Someone was on the phone and they heard and commented on how rude and unprofessional she was. Corporate office receiveda call asap! Waiting on a call from the owner. I do NOT recommend this place! Read more
For the past 3-4 months their frozen coffee machine hasn?t been working. I just want a frozen coffee that?s close to my work... place and they never seem to want to fix it either Read more