Reviews for Dunkin' in Newport News, VA
We went on 10-8-2022 at 820 am.... it was the best and faster experience I've ever seen. They had like 15 people working inside!... We ordered $40.00 worth of food, by the time we came to the window, it was waiting on us!!! Great experience! Thanks guys!! Read more
I love Tomato pesto grilled cheese sandwich but this is not it ! It was cold hard Ramiro chunks were humongous . I had to pull... it out of sandwich . This sandwich was not made with love !! I tried my best to eat because I was hungry ? but no it was a hotmess !! Someone in there does not know how to make the sandwich a couple days ago it was great . I had a issue with my card theyoung man was accommodating patient and remade my coffee so I said ahhhh lemme go back today for that comforting satisfying warmsandwich and coffee.!! What a disappointment ! Please do better ? teal all employees to make food with the same consistency !! Read more
I sat at the drive through for ten minutes without an answer. I was the only one there. I went inside thinking maybe it was... broken. No the employees were in the back. I then heard as an employee threatened to throw coffee on the only other customerthere, for giving an attitude about how long a basic order was taking. I then waited 15 minutes for 2 coffees to be made. WhileI was the only customer there. Read more
The drink was not made properly. It had a coffee tastes to it, the cashier wanted to argue that it didn?t have coffee in it.... (Maybe they don't rinse the tools between coffee and tea drinks?) I ordered an Large Iced Vanilla Chia. (Side note: Funnyenough, the one time I did get this order correctly from this location was the one time they were out of coffee) I already hadto repeat my order multiple times so it wasn?t looking good from the start. Asked for a refund but she still wanted to argueabout no coffee in it, so I walked out. Either way, customer satisfaction would have been to just go ahead with the refund. Thedrink was gross point blank period. Read more
My husband and I have ordered from this location before. But this time his coffee was someone else's and it wasn't completely... full! All our food was soggy. Delivery was quick, and my husbands bagel just had cream cheese slapped in the middle of it. Bagelwas burnt Read more
One of our drinks was okay, but the second drink was absolutely disgusting. When I went to dump it out, I found a weird plastic... piece inside of the drink (not a straw - see photos). Super dry and gross donuts too. I highly recommend you avoid thislocation. Read more
Today was definitely a one star review. Love the app, loved the coffee, however the food was not desirable this morning. Hash... browns were not fully cooked and the wrap well....the pic speaks for itself. If it wasn't for me getting on the highway Iwould've turned around. Definitely not happy. Read more
Tried to order decaf coffee at 5:30P. Was told they only had iced decaf. When asked if they had a microwave and could warm up... the coffee, was told they would not accommodate that. One employee standing around just staring at customers. Read more