Reviews for Baskin-Robbins in Newport News, VA

On August 14, my husband and I went to get a banana spilt and sundae. We paid fifteen dollars and the scoops were very small. ... We will not ruthenium, cold stone next time. The manager a oriental lady was in the back ground informing the cashier to onlyput one scoop of nuts on a $7.00 banana spilt. Read more

On Saturday, July 30, 2022 at about 6:00 p.m. my wife and I visited this Baskin-Robbins location. We each ordered a hot fudge... sundae. The worse we have ever had. No way was that hot fudge they put on the sundaes. It was a thin chocolate liquid of sometype. When they pumped it on the ice cream it appeared thicker than chocolate milk but thinner than Hershey's chocolate syrup.Definitely not hot fudge. It did not taste like hot fudge and actuallly detracted from the taste of the ice cream instead ofenhancing it. I have had my share of hot fudge sundaes from Baskin-Robbins over my many years and know what one should look andtaste like. I personally feel this store is trying to cut corners to save money. They also put very little whipped cream on thesundaes and just a very few nuts. Again, the store seems to be skimping to save money. Don't go here to get your ice cream fix.You will likely be very disappointed like we were. I will certainly take my money elsewhere next time. Shame on this store!!! Read more

Ordered Cappuccino to go. It was flavorless, just slushy ice. Either he forgot to put ice cream in there or not put enough as... was supposed to. The manager should have some quality control. Read more

If you have kids, it is not a wrong choice. Kids loved it and my wife and I found something as well.

Ordered a photo cake on line, and followed all directions for cropping and uploading picture. The website shows you your final... picture choice to assure you have it correct. When we picked up the cake, the heads of two people were chopped off! The cakemaker was called who emailed the picture he received, which was not how it was sent. The hostess told us to ?take it or leaveit?. My recommendation would be to avoid this store for any cake orders. Read more

Baskin Robbins was absolutely amazing! The ice cream was delicious and the people who work there are awesome as well! Welcoming,... polite, courteous and just all around awesome! Definitely would go back and recommend to everyone! Read more

This place is a staple. It's been around since I was a child. Good service, usually teens working, not as friendly as they good... be but I've never had a bad experience worth complaining about. Quality of the ice cream is great, great selection and veryreasonably priced. You could even get the app and usually some coupons in there. Definitely worth a stop in if you're cravingsome milkshakes or ice cream. Read more

Awesome place to get ice cream! They let you sample everything and it's always clean. Not too many baskin robins around anymore... so it's worth checking out! Read more