Reviews for Arby's in Newport News, VA
Stopped at this location for lunch on a Wednesday to try the new Phillysteak sandwich. The meal was ok. Not great but not... bad. However, this location STILL hasn?t opened its dining room so drive-thru it was. The employees here can?t handle more thanone car at a time. Lucky for me, there was only one car in front of me. They took the car?s order in front of me then as Ipulled up, I was asked to hold on, while they prepared and gave the other car their order. They took my order then prepared myorder and gave to me. As I was handed my bag, the employee began taking the next car?s order. I ate my lunch in my vehicle andnoticed the line of cars growing. Each car took about 10 minutes to get through. I don?t go to Arbys very often but every time Ido, it?s like this (this is the only one near me). Since their service is so bad, I only go when there is a new product out thatpeaks my interest. However if I see more than one car in line, I always skip this place. Read more
So, my daughter and I went to this Arby?s this past Sunday night 9/11/22. We waited quite a bit for someone to acknowledge we... were at the order speaker. When we were finally acknowledged we were informed they were out of fries, turkey, mozzarella cheesesticks, shakes and who knows what else. I wanted to try the new cheese steak sandwich I was told they were out of white rolls.At this point why even be opened. I asked the person telling me all this how does this happen. How can you have a fast foodrestaurant but have no supplies ? He said it happens. I mentioned that management is responsible and immediately he responded bytelling me he was management. He said to me to have a good evening and I said I wasn?t done ordering. I ordered two steaksandwiches and then was informed they were out of rolls. Very poor management skills. Very rude as a matter fact. I will not goback to this particular location again. The management is horrible and So is the customer service. Jimmy John?s was there to fixthe problem. I got exactly what I wanted with no issues. Read more
Went to Arby's september 1 and the cashier added some things to my order. So I bought somebody some cheese sauce and a chocolate... shake. I don't know who. I hope they enjoyed it. More likely they just pocketed some cash. I didn't notice until later. Dobetter Arby's. Check your receipts when you go. One of the ways you can know a place doesn't care about their customers isthat they use a bot to respond to the reviews. Arby's gets about 1 review a week. They spend 30 seconds checking them but nope.Auto bot. Check your receipts. They will rob you. Read more
If I could give a zero star rating, I would. This place is just nasty. The fries and chicken nuggets tasted freezer burnt, bad!... The cheese and roast beef tasted dry and smelled like cat pee. Just not tasty at all. Rude customer service in drive through aswell. Do not eat here! Just don?t. Read more
What is wrong? This was my first time eating Arbys ever. I1. I got no receipt 2. I ordered a sandwich that was supposed to come... with bacon and they didn?t put the bacon on it. 3. When I went back to figure out why they didn?t put bacon on my sandwich thatI paid for nobody said greeted me at the drive thru. 4. I then went inside and first they said they had no bacon, then they saidit?ll be 10-15 minutes for bacon, then somebody else said it?ll be 30 seconds for bacon.??? So it did end up being about 30seconds 5. I never even got any kind of apology 6. My sandwich and fries were not hot or even warm!! So NEVER AGAIN! Read more
This place just sucks! The young gentleman at the window today at 1243pm had no people skills what so ever. Had attitude when he... spoke. Had attitude on his face. No greeting, no apology for being out of turkey and no thank you. This is not my onlyexperience with this place. I've been going here for 4 years and this year is at its worst! What the hell happen to customerservice? Even the manager is a problem. Stands outside the doors to smoke and has closed early multiple times. Just fed up! Read more
I immediately judge a restaurant on cleanliness. First impression was not good. Windows very smeared and dirty. Employee on a... personal call so if you wanted to place an order, you had to wait. Fish and fries that have been advertised on recentcommercials were just okay. Read more
They were literally out of stock of everything except certain roast beef and chicken patties. Plus they will still upcharge you... for cheese sticks even though they have no fries whatsoever. Not sure what happened to their food. Recommend going somewherewithout supply issues. Read more