Reviews for Pizza Hut in Newport Beach, CA
Stuffed crust, light or no sauce, perfection! Alfredo chicken pizza is pizza with pizzazz!
At this location I have always recieved friendly service whether it's pick up or delivery, pizza is always made the way I order... it and tastes great! Read more
I entered the store and there were 3 employees working, however it took more than 5 minutes for anybody to recognize me. Once... someone recognized he proceeded to take a phone order and figure out something on the computer. I have worked in customerservice and the customer in front of you should always be your priority. I always order from Pizza Hut and this is the firsttime I have picked up from this location, and it will definitely be the last time. Read more
Had people working at my house Christmas Eve Day and ordered pizza for them online then left to run some errands. I am not... technologically incompetent so when I received a call an hour later saying that the pizzas were still at the store awaitingpickup, I almost blew a fuse. As I drove to the place to pick up my hour and a half old pizza, I internally fumed about how awebsite could not clearly indicate pickup or delivery--which I admit I should have reviewed a bit better at the order summaryphase. As I walked into the store trying my best not to lash out at the people working because part of me understood they werejust following the instructions given, I gave them my name. I was informed that because the pizzas were old, they had taken itupon themselves to make two fresh ones that would be out of the oven in a minute. Great customer service. I was so impressedwith their desire to provide a fresh product that my internal angry dialogue immediately switched to gratitude. Not sure if it'scompany policy or if this location has quality people working there but it doesn't matter, they made my first review go fromfurious to complimentary. Great job and Happy holidays. P.S. 3 stars for the website. (Probably the same as the user) Read more
Order 2 pizza via phone. Very difficult to communicate with the phone person. Then we're charged a service fee and told that... it's a fee for doing biz in California. Our order was supposed to be curbside pick up but there was no curb side pickupparking. We parked in front of store and no one came out When we picked up the pizza I asked for pepper and parmesan and wastold the only sell shackers for $3 Read more
I went to this location several times over the last year and it was good at first. But lately they've gone downhill. The last... time I ordered a pizza here I walked inside in person and even though the doorbell rang nobody came to the front desk for atleast 10 minutes to ask me what I needed meanwhile my pizza is getting cold. Today I put my order in at 12:30 and I got an emailtelling me it'll be ready at 12:50. I show up at 12:50 on the dot and the door is locked. The woman answers the door and tellsme that they're not open till 1:00 and that they have to remake my pizza because it was stuck to the pan. Which concerns me thatit stuck to the pan because it implies someone's making it that is inexperienced. I'm on my lunch break and I don't have time towait around outside the parking lot for 10 MORE minutes for her to open the door for me and have to remake my pizza. So I toldher to cancel my order and that their times are wrong. Google says 10:00 a.m., their front door says 11:30 a.m., their websitesaid 12:30 p.m. and then she told me they're not open till 1:00pm. She told me she set up the order to be for 1:00 p.m. but Ididn't get any kind of phone call no one told me the times changed I just had to go ahead and wait around for them to be goodand ready to open the door for me. If they would have called me beforehand I would have left on my lunch break at a differenttime to accommodate their time issues. But I got nothing.I will never go back to this location. Read more
Pizza quality was not good at all. The menu has impossible to read (super small) letters and is printed in a little piece of... paper... Cost saving maybe... No other option to see the menu other than that. The guy who attended me speaks both Spanish (wishis my native language) and English. His English was really difficult to understand and when we switched to Spanish his attitudewas not good. Anyway. I dont recommend this location. Read more
Delivery was fast and the pizza was delicious