Reviews for Chipotle Mexican Grill in Newport, KY
Got too the end of the burrito line then they say we're out of cheese. So I got a burrito bowl in covington then had too drive... too Chipotle in Newport too buy cheese. Ot was bull$h*t if you ask me Read more
Great place to go to stuck in line behind the dregs of society who can't place a simple order and who can't help but sneeze over... and over again. Every. Single. Time. I'll be lucky if i didn't catch covid tonight. And as I was leaving I let one of theemployees know they were out of lemonade. He responded by telling me he was off the clock. Take my advice, go up to the HighlandHeights store. Read more
Order completely wrong. No even close. Worse is they did not print my confirmation number on my receipt (missed printing in... entirety) then can't talk to anyone and without that number DESPITE using their app, can't talk to anyone or get resolved. Nothappy. Doesn't anyone check orders for correctness. Read more
Online orders are light and in-store you can request more rice but I don't think they like it. A 40lb bag of rice cost about $9.... At Chipotle your paying about $9 for a veggy bowl of rice the least they can do is put .25¢ worth in your bowl. Read more
Visited the Newport, KY location last night 3/7/22 and the service was poor. Food was great, the gentleman who cashed me out was... extremely nice. However, there was a manager on the flat grill with a co-worker. He greeted me and the line of people behindbut proceeded to turn back around and avoid us. No communication that someone will be with us shortly and as a manager, theydidn't take initiative and serve their guests. I even asked if someone was going to help us and they ignored me. Only for a fewminutes later did someone from the back come and assist, (this person was helpful and kind). I'm extremely disappointed that aMANAGER avoided and ignored their guests. This isn't professional what so ever and not very manager like. Definitely didn'tfulfill their role as a manager yesterday, that's for sure. Read more
The food quality is almost always great. The staff is nice enough. I just always wonder about portions, it seems, depending on... who is working, I can get either enough food that I can't finish my bowl/burrito and other times, it's not enough. For the $8or so I spend, it seems a pretty good value. Read more
I have been here many time, and have rarely had any issues. However, today my girlfriend ordered online and I picked our order... up. She was not given a fork, which may be because COVID restrictions have been lifted and we can get our own now. I got chipsand guacamole, with that being said, I will let this photo speak for itself. (BROWN) Read more
Asked the girl about the bogo THAT DOESNT WORK and she rolled her eyes. Then she gives me half a s oops of chicken. Ama-ing how... terrible the customer service has gotten in usa. Sorry to bother this place. It def won't happen again. Read more