Reviews for YOTEL New York Times Square in New York, NY
The price of this hotel, at the time we stayed (October 2022- $750 in total for 2 nights) was NOT worth it. To start the check... in experience is not great. You have to literally wait until 3pm on the dot to check in. 1 second earlier and it will charge you$60. For a hotel that is so ?hip? you would think you could just check in if a room was ready. 2. The wifi was not fast anddidn?t really work well. It would work one minute and completely not work the next. 3. This hotel at one time was probablyreally great, clean, new, and tidy. However in 2022 that is not what was experienced. Things were broken, ruined, ripped, andout of service. To name a few, the water and ice machine on our floor were out of service. The bag area where you can storebags was out of service and not working. The elevator was ringing loudly for an entire night with only one elevator workingcausing back ups with lines for the elevator. The bed frame was ripped and torn up and looked rather mangy. The bathroom was nottruly clean it looked just wiped down ?with stains from over the years. Also the bathroom shower leaks out the glass slidingdoor creating a puddle and soaked floor towel, which was super dangerous since the floor was super slippery. A few positives ofthe hotel: The monsoon shower. The water pressure and dumping of water felt amazing after being out all day exploring. The bedwas really comfortable and had the ability to adjust the head placement. The location is a couple blocks from Times Square andwas very walkable. Overall I would probably never stay here again. The price was not worth the amenities or experience. I?dlook elsewhere to book. Read more
I made a last minute booking here on 9/1 and would definitely return again. self-check in and out was a breeze and the staff... were very helpful when it came to making the key card. the rooms are smaller than average but I loved them. the bed wascomfortable, bathroom was nice, and the room was thoroughly cleaned. you can tell the hotel isn't brand new but nothing is toodrastic that will negatively impact your stay. the location isn't the best as it's kinda far from time square but theaffordable price point definitely makes up for it. the only thing I would add is a grab and go market, they only had vendingmachines with limited amount of items. will definitely be staying here in the future. Read more
Second time staying here, the hotel was a bit cleaner the first time around but location can't be beat. Had trouble checking in... and out on the kiosk even though I used the official website to book. Clerk was very nice and helped us check in early at 9am.We got a west facing room with a view of the Hudson. Rooms have ventilation windows, cold AC, and a very comfortable, recliningbed. Bathroom doesn't offer much privacy but water pressure and heated towel rack were appreciated. TV channels and ambientlights were a plus. Slept very well here and central location made it easy to stop by between activities. Read more
Clean and efficient, I would stay again. Similar vibe to a hostel, without the shared rooms. First room AC did not work, 3pm,... notified staff and went out. Came back about midnight, asked for fix again, after 30 minute wait for fix, no arguments, but Ihad to ask staff for a different room. Staff indicated they could hold bags for later departure, turned out to not be so. Ashotels go, this would be a 3-3.5 star place. Clean and VERY efficient room. Staff were always cheerful. The restaurant wasquite nice and relaxed for morning breakfast! Convenient to Time Square. Read more
Clean, cozy room with a comfortable bed and high water pressure in the shower. The room was small but if you?re in New York to... explore the city, that?s all you need really. Location is great, from time square you can take subway anywhere. We arrived inNew York very early morning but we paid $50 for early check-in which is super convenient. The only thing I didn?t like is thatthey didn?t let us leave our bags before our flight. It?s a big hotel. I?m sure they can make some space if they wantedto. Anyways, for the price I paid, considering location, it was definitely a pleasant experience. Read more
This place could have been 5 star. I knew going into it that the rooms would be more European and less spacious. Not a concern. ... However, the bed wasn't functioning, the towel warmer wasn't working, and the TV hdmi was unplugged so all we got was the hotelinfo channel. The location was great and the other amenities were nice. Read more
Our room was nice and the price was good (but there are tons of hotels with good rooms at the same price in the same). I was... quite disappointed because out over 17 floors there was only one floor that had a working ice. The ice machines are very smallso with everybody in the hotel using only one you could maybe get enough for one small cup. And that would take about 10minutes. You'd get a little ice, wait for the machine to make more, get a little more ice... Also the robotic luggage storagewas not working upon arrival or departure. We were there for 4 days. The staff didn't offer anything as compensation for thenon-working ice machines or the inability to store your luggage. I specifically chose this hotel because it offered luggagestorage and ended up carrying our luggage all over with us the last day of our stay. The rooftop deck is nice but it's myunderstanding anyone can access it you do not have to be a hotel guest. The lack of concern on the staff's part and offeringnothing in compensation for the $125 fee that you pay upon check in that I have no idea what it's for - I would recommendstaying elsewhere. Read more
This was a very cute hotel. Small in size but just enough room for two people. The best part of the hotel was the service. ... Moses who works at the hotel was so amazing in helping to get us a cab and storing our luggage. Not only was he helpful andcaring but extremely friendly. We will be staying at this hotel again because of his great service and cleanliness of hotel. Read more