Reviews for The Empire Hotel in New York, NY
Remember to use Ho????o???.??m when booking a room. This web site will compare countless booking websites and usually will have... prices a lot cheaper than others! You're welcome :)! This hotel is one of the highest rated in the area. I have been coming herefor a very long time. If you decide to stay here you won't regret it. Location is great, the staff are very pleasant. The roomsneeds renovations, the comforter on the bed was stained. The pool is very small, it reminds me of a hot tub. Other people weredisappointed as well about the pool, some didn?t even bother and just turned around and left. The rooftop was nice, the barrestaurant was great. Read more
Great location. Beautiful lobby. Very nice doormen. Dim hallway. Very warm room (even though we turned down the AC to 65... degrees (Room was 71 degrees). 1 wash cloth for 3 people. We never received more the 1st night. We had to ask again the 2ndnight as there were 0 washcloths now. Remote control for the TV was made up in the bed! Sink cabinet door was coming off. Roomdoor didn't shut without slamming. The gym had 2 treadmills that could not be used and was in the musty basement with a deadcockroach. Would not stay here again. Read more
Sadly, this hotel has gone downhill over the last few years. Have always stayed here, and decided to stay again for our long... weekend, but should?ve looked elsewhere. Spent around $400 per night, they graciously ?upgraded? us to a room not facing theback of the building. The rooms have gotten significantly worse since my last time here.. not maintained at all. Paint chips,mildew, wallpaper is completely flaking off, bathroom door crumbling apart, just generally not taken care of, it looks dirtyeven though the cleaning staff do a great job. Wish they would maintain the rooms as well as they do the lobby. Lastly, I havealways received great service here, and mostly did this past time too, with the exception of check in on Thursday afternoon..the lady who checked us in was cold, short and demeaning towards us. The other staff are lovely, especially the security anddoor staff. All in all, not worth the cost anymore sadly.. will stay elsewhere next time :( Read more
This was the 3rd time we have stayed at The Empire. We love it! The staff is great. The rooms are clean. The AC is super strong,... but we just turn it off if it gets too cool for us. You can?t be the location. It?s walkable to anything. This Labor Day Weekendwe celebrated our daughter Fiona?s 21st birthday & they made sure she had a great view. We absolutely will be back to thisbeautiful place! Read more
The location and the rooftop are great. And that's about it. The room is old and dirty, the bathroom is disgusting and half... broken. The pool was FREEZING and that was on a 95-degree weekend. The hallways are dark, with an old carpet and oldwallpaper. The hotel needs some serious renovation. If you're looking for something clean and spacious, go somewhere else. Theroom is SO SMALL you can barely move. I tried to change the sheets one day because something spilled and the cleaning lady putthem back! Will never go back there Read more
It is difficult to justify giving this hotel 3 stars instead of 2, however the location and free bottled water are the only... reasons I have given 3 stars. The location is great for Central Park and close to subway stations. The lobby looks amazing andwell looked after, the same cannot be said for the rooms. The wardrobe door was hanging off, with the two on the hinges missing.The rest of the furniture is worn and damaged and needs urgently replacing. The rooms are generally quiet however the doors slamvery loudly and this can be heard all down the hallway. The staff are very friendly and helpful. The Hotel Empire sign abovethe hotel is only half working and the pool area is in need of some TLC. There was broken glass around the pool area, which amember of staff kicked to one side rather than picking it up. Overall, for a hotel in New York which promised to be 4 stars,the empire hotel fell far short of 4 stars. We only spent a small amount in the hotel as we were out exploring every day so thepoor condition of the room was manageable. For the price we payed there are other hotels which are far better. Read more
The location is a block away from central park and near subways to get you around the city. The rooms were clean and comfortable... and we got a great view of the city and Lincoln Center. There were some issues with the elevators while we were there but weweren't held up for too long. We were just sad that we couldn't use the fitness center due to the unusually hot weather thatcaused them to close it temporarily. Their rooftop is also incredible! Super friendly and efficient staff too! Read more
Absolutely loved it. The 1920s decor amazing. Staff extra friendly. My daughter & I had a small room as we were never in it,... but we had everything we needed clean towels every day, bath robes & the location is brilliant. 10 minutes 2 times square. Itwas inthe middle of everything. Roof top bar gorgeous I would highly recommend it. & definitely stay there again Read more