Reviews for Starbucks in New York, NY
This is the worst starbucks I've ever been to and I've lived in the city all of my life. I go almost everyday and there's always... a line. They're usually nice about things, but today was the last straw. I got there any my order wasn't ready but it said itwas. I then waited an extra 15 mins on the side. I then asked if it was ready as it was quite a long wait. They finally gave itto me which was just sitting there and there's a guy who I believe the manager accused me of skipping the line. Clearly thisplace has zero ability to have customer service. Update to the response: It was not the long wait, it was the interaction withthe team. Read more
This is a pick up/order booth only!! There is an insanely long wait time. Over 15min. There are people that work nearby that... place mobile order pickups. They only have two people inside rush hour on a weekday. I recommend any other one or two order atleast 20 min ahead. Good luck! Read more
I placed an online order in the morning before the rush. when I got there my name said on the board that my order was done and... receive the email saying it was complete to pick it up. I said my name at the window and my order was not done. She gave me anattitude, closed the window and walked away on me while I was standing there. Trying to tell them my order. Extremelyunprofessional. Read more
This location needs real help. There must be no management because there is always an insane amount of wait even if you order... ahead. And there is always an issue with my drink which is just a iced chai tea latte with oat milk. I highly hope a managersteps in to retrain staff. Read more
A terrible experience to say the least .. ordered 2 simple caramel frappes & the barista made the wrong drink & when i asked him... to fix it he gave me an attitude because he messed up the drink . The gentleman who made my drink then purposely sabotaged thedrink by drenching it with caramel syrup & at that point I walked away & threw the drink out . Horrible service I don?trecommend coming to this pickup only store . The employees are miserable there & want to take it out on the customers Read more
I came to this location because it's across the street from my job, but after waiting over 30 minutes for a mobile order I... placed ahead of time (which seems to defeat the purpose of ordering ahead) I still didn't have my drink. All I ordered was agrande vanilla sweet cream cold foam. Several people around me complained to the employee at the register that they had alsobeen waiting for over 1/2 an hour. I asked what the status was of my drink and after confirming my name, a different employeewent back and made my drink in like 30 seconds. It would've taken less time to walk to a further location. Absolutely no reasonfor something like this to occur. Especially when I saw at least 6 employees behind the counter. Get it together. Read more
Absolutely horrible wait and service. Super slow staff. Not even that many people, and waited over 15 minute for a cup of... coffee. Could have went to any other starbucks a few blocks away, even two avenues away and would have gotten what I needed wayfaster. Never coming back again. Easily the worst service of any starbucks I ever waited on. Highly not recommended! Read more
Waited 5 min for some one to come to the window. Rude man came and said he couldnt take my order because of the wind and if I... had the app. I have order by walk up everytime before. All the bad reviews make total sense Read more