Reviews for Smashburger in New York, NY
The management and staff is really outstanding. Destiny was so nice and the other servers rock! Great customer service. Clean... environment. Fast service. They work really hard . Read more
The burgers were really good. Juicy and well garnished. Fries were a little on the cold side and the wings took WAY to long to... be brought to the table. However this location in times Square was super clean and the staff was very friendly and professional. Read more
It was ok. The burger was good. Ordered chicken strips as well but they looked like they were all burnt and shriveled up. The... customer service was good but not great. I could see the manager trying but the employees not so much. Read more
Not the best Smashburger experience. The food was just okay. The fries didn't seem fresh and the brussel sprouts were overly... greasy and seemed like the oil probably needed to be changed. The burgers were nothing special. The drink area was not stockedwith napkins and the trash was overflowing. I don't think I would waste my time at this location again in the future. Read more
Give Destiny a raise and promotion! The food prep crew was understaffed and slow, but she ran the cash register and jumped in to... food prep, too. Just an amazing employee w excellent customer service skills. The overall experience fell short of 5 stars -long wait - but Destiny deserves some serious recognition for her above and beyond service! The fries were dry, cold, and stale.The burgers lukewarm. The shakes were watery. Read more
Pretty good. High quality. Great service. Many folks will like. Premium fast food. I have a personal preference for some... competitors, however. Will go again to try speciality burgers. Read more
The burger was so good as expected! They just opened, so It seems really busy and they try to handle orders as soon as... possible. The manager and all staffs are welcoming and nice. Read more
Look like the cashier was trying to over charge me more, until we said we were dining in. And she also added fries on there we... didn't ask for. For the price. You would think the food was going to be great. Order their 6 piece buffalo wings w/sweet potato????. ( Did not look or taste like buffalo wings.) First patch was cold and under cooked. Got it remade. Second patch was overcooked and dried out. Second time sweet potato ???? were hot and tasted better. Granddaughter had a brisket cheeseburgersandwich. Looked good.. ???????? Meat was raw.... ???? half done. She decide to keep ???? said they were warm. She also had aholiday ???? shake. She must didn't like it, because she didn't finish it. Will not go back. We did not finish any of our food.Didn't even take as leftovers. YOU KNOW THAT'S BAD... ???? ???? ???? Read more