Reviews for Potbelly in New York, NY
Great juicy sandwiches! For me - the best in NY!
The team appears to be miserable. I love the food but the service here isn't that good. From the store manager to the food line... associates attitudes and unfriendly Read more
Little steep in price but worth it if it keeps their staff friendly, and their spot in the city. I MEAN SUPER FRIENDLY. Good... food. Definitely good quality doesnt taste fake like a subway. Highly recommend!! Read more
Omg, the food here was sooooo good. The staff recommended their best selling sandwich (the Italian) and it was tremendously... good. I can't wait to come back to NYC again, in fact I might just have to fly in, order, and fly back out while I eat myItalian sandwich on the plane hehe..JK but I do recommended this place. Read more
As a former employee, it's nice to visit periodically and enjoy what I use to make. With that said here are some insider... tips. 1. You can get your sandwich items (like mushrooms, onions and etc) cooked separately - - Your sandwich will explode withflavor in a way it never has. The best time to try this is when there is little demand. 2. The breads are the same - - Despitetheir appearance, Potbelly allows you to assume one bread is healthier then the other. 3. Enjoy the food, don't count thecalories - - Potbelly is not a super healthy restaurant, but a super efficient one. You can place an order, grab extras, andpay within 5 minutes. 4. Your happiness matters (seriously) - - the staff will go the extra mile to make you happy. The managerwill go even further. Sometimes mangers will give away free cookies if you compliment the service as well. 5. The well donebeef - - The beef has the most time invested into it. Reward yourself with a lightly seasoned, lightly oiled, well done sandwichthat reminds you of how good life can be. Top it with provolone cheese, onions, mayo, and lettuce. You will be one stop fromheaven. Read more
The sandwich I had was very tasty, the portion not too big and a good price considering the location. However, the service was... appalling, you need to remove "friendly staff" from the shops motto because they were far from it. The counter is far too high;I am 5ft5" and it came up to my chin. I had to practically yell my orders to the staff because I was so far away and theycouldn't hear me. One of the workers was replenishing the crisp/ chip bags whilst I was in the queue. I took a bag from thefront of the display, and the worker said "you know, its easier if you take the bags from on top instead of from the front" thenhe said to the person in the queue behind me "I don't know why I bother, I am wasting my time here" I've never heard anyone in ashop speak like that before. Save it for the staff room if you have to gossip and complain about your customers. How was Isupposed to know not to take that particular bag? That is what the are there for. Then when we paid, my boyfriend had taken hisorder over to the til. The staff at the til and the one handing me my order were talking about us as if we were not there "Idon't know if these two are together; I don't know if they are paying together" Then she assumed we were paying separately.Here's an idea for next time, maybe try asking. Very rude staff. Read more
It's a great sandwich place if you've never been. The food is very genuine, it is not overly processed. The ice cream and the... cookies are excellent! They are known for their exceptionally friendly staff. I will say the crowd at this location can getpretty large, being in Rockefeller Plaza. Overall it's a great and fairly priced place for lunch. Read more
Great food! We stopped here on a whim and are so glad we did. Hot sandwiches with fresh bread and toppings. Mac and cheese was... just ok but it was hot and fresh. Very good lunch and a great value. Perfect quick meal for a cold nyc day. Read more