Reviews for Dunkin' in New York, NY
Was blatantly ignored on a order that was supposed to be processed at least 20 min ago.
A lot of the ice cream flavors were mislabeled, and they didn't have my kid's favorite flavor. They did not have enough clean... spoons, because they gave me one that I watched them wash. I guess at least they washed it? I would definitely avoid this placeif you have food allergies. Plus, there are always insistent panhandlers here. Read more
The staff is unhelpful and liars. Knowingly charged me for the wrongs items and denied me a refund. They kept trying to ignore... me as I asked for the refund and saying there was no manager. After getting the video with the employee lying twice andadmitting to the mistake they gave me a refund. A second staff member said they didn't have the item. My gf went in and orderthe same item and was able to get it. Read more
As a business partner of Gotham Supplements, a business located diagonally across the street from this location, I am profusely... disappointed in the service I received today. I have been supporting this location for the past two years 5x a week, but latelythe terrible has been horrendous. Today, one of the workers who usually works at the cash register walked away from me when shesaw me and went behind a door. When I asked the other gentleman who usually works the register to please help me, he kept hisback towards me and said to give him a minute as he continued to use his phone. Then I finally get the young lady to help me atthe register and then the employee who was on his phone walks over to hand me the receipt. Then the same young lady who is atthe register proceeds to make my order... While there are three other employees nowhere to be found on the floor. Then when Iask for the manager, he's busy downstairs in the basement. This experience was so disappointing and a bit disheartening. That'sno way to treat customers. Good food, but terrible employees as a whole. Read more
Just visited this location two days ago & I'll never go back. I placed my order for 1 iced mocha latte & waited over 25 minutes... for it. The gentleman behind me got his coffee immediately & left but he too, thought this is the worst dunkin donuts! I askedthe manager why am I waiting almost 30 minutes for one cup of coffee? The young lady that works in there is the slowest coffeebarista & does it with an attitude! He told me that she's filling online orders, which makes it acceptable to make me wait solong. I told him, he should pitch in to assist her, when it's busy. He didn't want to hear that! He didn't apologize for thedelay, just kept making excuses & I go to this place all the time. Well, not anymore! I'll be getting my exercise & going downthe hill from now on. If you're looking for a quick cup of coffee & good customer service, this isn't it. Good luck. Read more
This dunkin location is convenient--right next to the SE exit of the 145th street subway station. It looks different from when... I visited in past years. There's no bathroom here although there used to be one behind the counter where you now place yourorder. I usually order the $2 special and take it to go. Read more
I have been to this location multiple times. The place looks nice and the afternoon folks are pretty decent, but the overnight... staff knows virtually nothing about the shop at all. I have witnessed customers instructing employees on how to do rather simplethings, my roommate had to use visual cues to get his Sausage, egg and Cheese on a Croissant. They don't know anything about theice creams. I asked after my absolute favorite flavor, Gold Medal Ribbon, and they said they had never heard of it. It's aclassic and posted on their board! It isnt always horrid. If you take it slow and do things one step at a time, you can end upwith what you order. Just be sure to double check everything. Read more
Not good i saw the worker grab the donut with no gloves