Reviews for Red Mango in New Rochelle, NY
The customer service is okay though as a person of color it is uncomfortable to come here as they always act and move like they... don?t want to be bothered or that they don?t want to help. The Hispanic lady and the young Indian lady at least?Otherwise thefrozen yogurt options are good Read more
Older Spanish lady that works there in the night is the worst customer care employee I?ve ever had to deal with. She saw my... boyfriend and I struggling to get the machine to work and just ignored us until I asked her for help. She kept looking on melike I was crazy for asking her to help me? lady isn?t this your job? She was so miserable. SMH. The frozen yogurt that I tastedwas really good, it?s unfortunate I ended up having to leave without anything because the machine wasn?t working. Read more
I love coming to this Red Mango. I go there nearly every day. The customer service is amazing. What's great is how they can... customize your order. The employees are courteous and smile every time I walk through the door. There's an older lady who worksthere around 5 or 6 PM with an accent. She is always so friendly. Thank you for your kindness. I look forward to buying my nextsmoothie very soon. Read more
The Hispanic lady Berta is the absolute best. I literally go in there because she gives me the best service and makes my day... every time. If you want exceptional service from red mango go to the new Rochelle location. She is the best! Read more
I really hate to write negative reviews. But someone from this establishment needs to know that the woman that works in this... location is very rude. The last time that I came here, she was just generally unpleasant to deal with and wasn't reallyinterested in helping us out. I chalked it up to maybe her having a bad day. Tonight, I arrived at 11:20 pm and the door waslocked. First, she just stared at me from the kitchen area like I was crazy. Then she started yelling "closed, closed" at me.However, your Google listing says you're open until 12:00am. And the store is brightly lit with the neon "open" sign on outfront. Judging by other Google reviews, this employee is problematic and perhaps needs some training in the customer servicedepartment. Read more
I always loved coming here up until a few weeks ago. Recently i?ve been coming with a friend and we?ve both been denied a... service every single time we go, not to mention the HORRIBLE customer service. We both work late so we come about 30-40 minutesbefore they close and we still get denied a juice or bowl, because she claims the machines have already been cleaned. So i?massuming she cleans the machines an hour or even MORE before the store closes. The one time i was actually able to get a juice,she made it incorrectly and i wasn?t able to drink it, not to mention she never asked me how much i wanted. all it tasted likewas cayenne pepper and didn?t taste anything like the actual drink, so that was a waste of money. i always look forward togetting a good drink that i can never get. there was one really really nice lady who had already cleaned the machine andcontinued to make the drink to keep the customer happy and actually asked me how much cayenne i want. that?s customer serviceand that?s how you keep customers. but this other lady? she needs to go. she has attitude with me, but as soon as othercustomers come in she was so nice and sweet with them, telling them to ?have a good a great night sweetheart? but i got treatedin the most opposite way Read more
I visited the red mango and the lady working there was very rude to me and my friend. We arrived at 10:20 and were denied a... juice. We both work late and can?t make it here earlier, we were looking forward to juices, but sadly never got any. She lookedat me and my friend really rudely and would roll her eyes and talk with attitude the entire time. It makes me not want to comepurchase anything here anymore, and I don?t think I will be. I felt really uncomfortable with the horrible service I received. Read more
Horrible experience I?m an ice cream lover so I love trying new spots but this place was the worst idea. This was first time at... red mango and honestly the last one. when I got there all the machines were down. very limited selection of ice cream. onlythree flavors at the time which none of them were classic or regular basic flavors. Since none of those flavors I liked. Itried the original thinking that is basic vanilla or something like that. Just for me to find out that that is not. It?s ahorrible sour flavor. Horrible, horrible. the toppings selection was very limited too. the cashier was lovely but nope. Read more