Reviews for Baskin-Robbins in New Market, MD
Awful location, ordered 2 cones and waited over 5 minutes at the drive-thru window for someone to finally open up and give me my... order. Planned to redeem code for free cone, worker scanned code and still charged me full price for both. He had no intentionof pointing out that the coupon didn?t register or discussing why. Had I known the customer service was this horrendous Iwould?ve chosen a different Baskins. Did I mention one of the cones were freezer-burnt? Read more
Ordered one simple ice cream cone with two scoops of chocolate. Got the window and paid for my ice cream, they handed me a cup.... I told them I asked for a cone and they said one moment, closed the window (as if to make the cone like they should have tobegin with), and took the melting ice cream out of the cup and set it onto a cone instead of making me a cone with fresh icecream like they should have. Cost me $4 to take two bites out of an ice cream cone before it melted in half in my lap. Read more
Tried to get two small chocolate milkshakes and a chocolate chip cookie dough cone at 9pm and was told they were out of both. So... we went somewhere else. This place has definitely gone downhill. Read more
I get off work at 9:30, went by at 9:40 to get ice cream (they close at 10:00) and was told I couldn?t get ice cream becasue... they had to put it in the deep freezer for the night. If you?re sign says you?re open until 10:00, you should serve customersuntil 10:00. Read more
Visited this location and was told that the Baskin Robbins side was closed, but the DD side was open. They close at 10:00 and it... was 9. Last month I made a visit at 8::30 and was told they packed the ice cream away for the night. They closed at 10. I?lldrive the extra miles to Mt. Airy Read more
I always enjoy taking our kids for some ice cream and coffee (for me) to this DD. The employees (this time it was Logan, Tommy,... and a young lady whose name I didn't catch) are always in a good mode, willing to serve, and friendly. In an environment of poorservice throughout, it's great to know there are a few places to take your kids. Read more
Out of several ice cream flavors, gave me a mochiatto with no espresso in it and the drive thru was super slow.
Unbelievable!! The New Market Baskin-Robbins is one of the only places around Frederick that offer the Nut Fudge Ice Cream... Cake. We have been ordering this cake from them for years as it is my mother-in-law's favorite. Last Thursday I called andplace an order and asked them to add cherries around the edge of the cake (which I normally do). The cake was to be picked upon Sunday at noon. This cake was for my mother-in-law's 90th birthday - a very special occasion. We went to pick up the cakeon our way to her birthday party. It was then that we were told by the assistant manager, Anna that the cake decorator "FORGOT"to make the cake....WOW!!! Although Anna was apologetic we were put in a terrible spot! Our only choice was to pick anothercake, have the cherries added around the edge and Happy Birthday written on it. It took over a half hour to get another cake. Not only were we late for her birthday party - the writing on the cake looked like a 5 year old wrote it and the cherries withtheir stems were just dropped onto the cake SO SO DISAPPOINTED! Read more