Reviews for Dunkin' in New London, CT
Great service, employees are connected to the community that gathers. Great food and coffees that are amazing.
The one I went to on Sunday, I would never go there again, even if I was starving and had no coffee for 3 days. Very Very Rude.... Outwardly Rude 2 everyone. Str8 ghetto. I stand on it. Read more
This place is a hot mess. Only 2 good employees that work there and sadly, they were both off this morning when i went in. I... stopped in for 2 coffees, a blueberry muffin and a cheese twist. Asked for it toasted, the girl that rang me up walked over andout it on the metal counter (not even on a piece of paper, i watched the girl make 5 sandwiches for the lady standing next tome. ( we were the only 2 in the building) she then started making all the orders on the screen for online ordering. I asked ifshe could please toast it as i was in a hurry, she said she only had one oven and had to go in the order of the screen. Mind youmy cheese twist wasn?t kn her screen bc i had paid for it and it was grabbed from the donut trays. I finally told her i had tiget back to work so please just put it in the bag ans I?ll heat it in the microwave at work. All the while the manager was onher cell phone and couldn?t be bothered by even looking up. The customer service at this particular location SUCKS. To badbecause it?s right down the street from my house ans now i have to drive to Waterford. Won?t be giving this place my moneyanymore. The higher ups really need to re-evaluate the managers here Read more
Somehow the management seems to think catering to to go orders when 5 or more people are standing in line is acceptable. ... Complete clown show and very unprofessional. Read more
This place at noon on a Monday doesn?t have bagels!! Sesame only, that?s so disappointing and I asked for 3 slices of cheese and... got like not even a full slice! Awful! And we ordered 2 orders of gas browns and only got one. Paid for 2 tho of course, worstexperience ever at a dunkin Read more
Got one of new fruit drinks in peach flavor. Was good. Too much ice because it diluted quickly. Rest of order was for family.
Their always polite and professional. The store is clean and safe. Sometimes it get a little busy in the morning, to be... expected it's Dunkin Donuts. They do a great job here. Read more
Maybe if the owner prioritized the people IN the restaurant waiting for drinks you wouldnt have a mob of confusion at the pick... up counter and have to yell at customers to grab their drinks. Every time I go its like 2 of 3 workers focused on the app orderswhile people who walk in sit around waiting to order and then sit around waiting 5-8 more mintues get a coffee. Not only that,the storefront windows directly in the path of sunlight make that store 80 degrees by 7:30am and its a small storefront so thewait is miserable. The app may be a good idea but this store isn?t adequately staffed for that and the wait times make itpainstakingly obvious. Give your employees a break. Read more